As part of a general renovation of our home, in 2018, we hired Gitano Roofing to replace our shingles. Our home was 20 years old and the original shingles that were installed by the home builder were at end of life. Gitano came out to inspect the roof and prepared a detailed quote. The initial consultation was thorough and some concerns with the original roof were shared. An appointment was made for the crew to come out and the roof was repaired as promised. Given that we were in the middle of a renovation with interior and exterior contractors, having a crew arrive on-time and do the job as promised, and then clean up after themselves, was refreshing. Of note, our neighbour had a roof repair done by a different company and we were picking up nails and bits of shingles for days afterward. During the replacement, Gitano highlighted the issue with the roof that was identified in the original quote and highlighted their repairs - all within the original quoted price. More recently, we had a small leak in the upstairs ensuite bathroom. I called Gitano and Slavik visited within two days. He made an appointment for the inspection and arrived on-time. After climbing onto the roof and determining that the source of the issue was not related to the exterior roof, he took the time to inspect the attic, diagnosed a condensation issue and took pictures. Every promise Gitano Roofing made was kept. On the original job in 2018, they responded quickly when called for a quote, the crew arrived when they promised, installed the shingles, corrected problems with the original roof, and cleaned the job site. Of all of the contractors that I worked with during the renovation in 2018, they were the easiest to deal with. On the call-back, despite the fact that the issue was not related to their original work, Slavik took the time to diagnose the issue. I would not hesitate to recommend them.
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- Company Response
Thank you for taking the time to share this detailed feedback. We are so glad to hear that you are pleased with the work and the service. Thank you for choosing us and for the recommendations. We have your back for the next 15 years with the warranty service and is just a call or text away if there any issues.