Purchase of tiles for bathroom and backsplash
On July 27, 2016, I purchased tiles at Keramin to redo my whole bathroom and add a backsplash in my kitchen. I am not always an easy client as I have very specific taste. However, the salesman who served me - Vadim - showed great patience, knowledge, and an impressive commitment to serving me well. I have rarely experienced such superior customer service. Unfortunately, due to unexpected and difficult circumstances with the renovation status of my condo, I was forced to cancel my order. I contacted Keramin to inform them of my new situation. They refunded my order without making a fuss in addition to expressing some compassion and understanding towards me. There is no doubt in my mind that I will do business again with Keramin as they showed a very high level of professionalism/customer service, humanity, and knowledge. A combination of all three is rare in the business world.
- Approximate cost of services:
- $934.00