We got a quote for regrading and re-laying flagstone at the front entrance to our house, and a small section from the driveway to the gate beside the garage. The job was to redo flagstone that had been laid years before. All supplies, including stone, screenings and polymeric sand, were provided by us. Paul (Mike's brother), who seemed a decent enough fellow, came to look at and quote on the job. He said the work would require a crew of 4 for 3 or 4 days. The quote was way too high, and I should have left it at that. But he texted me the next day with a 40% (!) reduction to $3,000 cash, and he could do it the next week. So we accepted, but with nothing in writing. He showed up on Tuesday the next week with his "crew" of his 73-year old father and his high school student son. They left by 3pm the next day - a max of 14 hours. In good faith, I paid him in full for the job. Nothing was cleaned up. Big piles of small pieces of flagstone, and screenings, were left on the driveway. More importantly, virtually nothing was done beside the driveway to the gate. At first Paul argued it wasn't included in the job, and then he said in a phone conversation that it was, and that he would come back the next week to do it. But he never responded to another phone call or text after that, and no surprise, never showed up. I assume I will never see him again. In the process of all of this, I sent an email to Beechwood Construction, which Paul implied was the trading name of his company. His brother Mike replied, claiming disingenuously that he had no employee named Paul. Mike knew damned well about this job done by his brother and father, and should have had the integrity to call me. Let the reader make what you want of that. I trust that people are fundamentally decent, but I guess you have to be more careful when dealing with home improvement companies. My advice is to get the quote in writing, and and to hold back part of the payment until you are satisfied that the job has been completed. There are lots of operators like Paul, and Mike, out there.
- Company Response
I'm sorry but you must have the wrong company. My name is Mike and I am the owner of Beechwood Construction Ltd. I have been in business for 14 years and have never had any employee by the name of Paul, no employee that is over 60, and no teenage employees.
Im sorry to hear that you had a bad experience with this "Paul". In the future I suggest always having a contract with any contractor and never pay them in full until the job is 100 percent complete. As you can see from all our reviews we do excellent work and have a great reputation. We do full home renovations, interior and exterior, and home additions. If you are looking to do any projects in the future please feel free to call me.