Reviews

8/10

We bought a place but the washer was a front loader and my wife despised it because 1. the previous owners did not keep the front seal dry so we found mold 2. there is no soak cycle and 3. the Bosch manual stated that there is to be no use of bleach with this model (and there was no tray dispenser specifically for bleach, just detergent and fabric softener). The problem with the newer top loaders is the water saving "feature". It means the washer tub won't fill up past the half way mark in order to save water. That makes it disadvantageous to wash sheets, unless you manually fill the tub with a bucket to make up the difference before the wash and during rinse cycles. b-line was well aware of these issues, and only carry heavy duty units that are completely serviced from top to bottom. They also carry a full 1 year warranty despite being used. The only issue was that they didn't test the drain hose as it had a pinhole leak that would drip slowly under pressure but they will send a technician out to replace it.

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10/10

You can add me to the population of extremely satisfied customers who will not hesitate in recommending Long Life Windows and Doors. We were looking to get six windows replaced and also a new sliding door. From the initial consult, Paul did an excellent no-pressure presentation of the product offered, and gave as much information as possible in order for me to make an informed choice. Sean and Bernard did a beautiful job of installing our windows. They were very conscientious in keeping my home clean during and after the installation of the windows. Not only were they professional, but they were personable too, always willing to answer any questions from the customer at any point during the process. That will give reassurance to any homeowner who is new to the process where it could be stressful seeing gaping holes purposely made in the home prior to mounting new windows. In fact, Bernard discovered and showed me that my kitchen window sill was not level and they ended up properly rebuilding it for me at no extra cost! It is very uncommon these days to have workers who care and take pride in their work, and I was blessed that Long Life Windows had such employees.

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Company Response

Thank you for your kind review.
We understand that any home-reno project can be stressful (especially during November weather!), so we are happy to hear that Sean and Bernard kept that stress to a minimum for you.
Enjoy your new windows and sliding door.
Kris Alexander,
General Manager

10/10

We found Diverse Flooring through their extremely positive reputation on HomeStars, and we were astounded by their customer service and quality of workmanship. We purchased our first home, a fixer-upper, and the biggest challenge was that the living room slab had partially sunk, after the house settled over its lifetime. Our initial consult was with Denny, who evaluated the worksite, took measurements, and later helped us picked the materials to be installed. He provided us a quote with a complete breakdown of the materials and labor costs so there would be no hidden surprises. Denny also handled the coordination of the Diverse team and his reassuring, can-do attitude will calm the worries any homeowner may have throughout the entire process. Kevin did an awesome job solving the problem of the sunken living room slab, and got the floor level in two days so that he could install the laminate flooring. Brian and AJ did a fabulous job with the tile and carpet. And many weeks after the job was complete, it was discovered that the flawed floor gave one more complication: some of the concrete used in leveling the main floor had seeped under the walls and made its way to the drain under the hot water tank. No one could have seen that coming, but when I called up Diverse Flooring for any potential solutions, Todd gave it priority without hesitation. Kevin came by the next morning, on his day off, to successfully clear the blockage after a few strenuous hours. In short, Diverse Flooring *CARES* about their customers, and that shows in the attitude and work from their employees. I highly recommend them for any flooring job and they will take care of you from the start to the finish.

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Company Response

Good Day David,

Thank you for choosing Diverse Flooring to help you through the process of choosing and supplying new flooring to your new family home. Nothing makes us more happy at the end of a day, then to have satisfied clients such as yourself and your wife. Further we appreciate your time and effort in providing such kind words regarding our team. We hope that you enjoy your new engineered stone, laminate and carpet for many years to come. Should we be of any assistance, or you require any concerns to be addressed, please do not hesitate to call, email or stop by the store anytime. We will take care of them for you.

Sincerely Todd, Shawn Farina and Team Diverse Flooring

10/10

Modern PURAIR is a highly recommended company for their professionalism, punctuality, and honesty. Booking an appointment was as easy as any phonecall. I was notified via email, and a phonecall as a courtesy reminder the day before the duct cleaning. The technician, Jeff, arrived on time, and even called about 15 minutes before arriving. As I was his first appointment of the day at 8AM, I was shown the HEPA filter in the humongous vacuum canister was clean, as was the outer filter bag which caught the larger particles. The technician was available and willing to explain to me what was happening at every step of the process, and after cleaning out the air ducts, they dusted out the furnace room, and wiped all the piping down with a wet cloth. At the end of the cleaning cycle, I was shown the large amount of fine dust caught by the HEPA filter and larger items (coins, fish crackers, plastic army men, etc) that were caught by the outer filter bag. The technician did not push for extra cleaning processes if they are not necessary, and was always available to answer questions, if any.

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Company Response

Great to see our team showing the PURAIR way. Thanks again for the review!

10/10

Due to our housing situation, we had sold our place for a desired price upon the condition of moving out in less than two weeks. As a result we had little time to prepare to vacate and then find a new home. Greg and his team were very professional; from the initial consult to moving day for our belongings to storage, and finally from storage to our new home. Ferguson Moving took great care in bundling our items in protective blankets, and even shielded antique furniture in a cardboard shell before wrapping with further padding. Although we had cleaned our chest freezer, the movers showed enough concern to keep the lid open for the time it would be in storage (to keep it aerated to avoid any foul smells building up). The team was very easy-going and made my family feel at ease throughout the entire process despite the drastic change in such a short space of time. Ferguson Moving was upfront about the charges and even though storage was charged a monthly fee, we ended up two days over a month , and they graciously waived the second month fees for storage. They are highly recommended for their professionalism and flexibility.

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Company Response

Hi Dave, thanks so much for hiring our company to Move you. We love our movers and we're so proud of them every day. Especially on rainy days. They work so hard and they truly do care about their customers and their belongings. So glad you were able to capture this in your moving review. Thanks again for your moving business in Vancouver and on behalf of everyone here I wish you all the very best in your new home. Warm regards, Lorne MacInnes, President, Ferguson Moving & Storage.

10/10

Chris was always punctual for the job which involved plumbing work for three bathrooms, and innovative in solving a major plumbing problem when we needed to move our toilet drain in order to get a walk-in shower installed in the ensuite. He was conscientious in making sure no sub-par components were installed and was also able to replace the two ceiling exhaust fans in our bathrooms. His work is impeccable and communications with the customer was excellent. As a professional, he looks out for the best interests for the client, through a collaboration with the client, assessing different options and possibilities. Each of these presented options will have advantages and disadvantages, including price differentials. And his quote was quite accurate, so you will not be surprised with any hidden costs.

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Company Response

Thank you Dave for the awesome review - We enjoyed working in your home, and being able to make your en-suite work for you!

10/10

I recently had Wes agree to renovate three of my bathrooms in my duplex. The ensuite in the master bedroom had a walk-in shower put in, while the main bathroom with bathtub needed the hideous fiberglass walls replaced with tile, and the powder room on the main floor had a backsplash put in. All bathrooms had their floors tiled to replace the awful vinyl that was glued down initially. His attention to detail is meticulous and quality of work is second to none. And he allows you to use his full contractor's discount at listed tile wholesalers in order to gain his rates for buying beautiful tile which initially would be cost prohibitive at retail prices. If he finds the floors are not even, he will do his best to level the floors, and if he finds the support backing for the tile lacking, extra studding and shimming will. His obsession with perfection shows how much passion he has for doing a good job, and we highly recommend him if you want anything tiled to look amazing!

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Company Response

I would like to thank you for such grate review.Unfortunately
niche in walk in shower could not be build because of technical limitation(exterior walls and plumbing) I am glad
you chose variety of tiles for each bathroom which avoids
from having monotony effect.

It was my grate pleasure to serve you.

thank you;Wes