My 8yr old Samsung washer was struggling to finish spinning. I called and left a message and received a call back within 2 hours from Tiernan. Unfortunately the problem was intermittent - tough to diagnose when it doesn’t happen all the time. Tiernan was kind enough to spend 10 minutes on the phone with me talking through possible causes for the problem. A few days later it was apparent the problem was worsening and I needed someone to take a look. Called and left a message at 8am when the office opened and by 10:15am Tyler arrived. He was thorough in checking out all the possibilities and unfortunately for me, determined the fix would be very costly- close to the price of replacing the machine. He confirmed that parts were not available and that I would need to buy a new washer. I also asked him some questions about my dryer and refrigerator that he was happy to answer. He explained everything very well, cleaned up the area and was very pleasant and polite. I would not hesitate to call this company again next time I’m in need of a repair.

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Company Response

Thank you for selecting Household Refrigeration and appliance service for your service we greatly appreciate your business as well as taking the time to write a review