S.B.

I called A1 to service my 1 year old multi unit heat pump. The technician arrived, stated that the unit can't be repaired unless the whole system was substituted, that he never saw concealed ducted mini-splits and left. The visit lasted 15 minutes. After 2 minutes he came back saying he was instructed to charge for the visit. While I want to underline that the technician was very nice and professional, I have to say that I'm extremely upset to pay $192.10 for the service I received and the time that was spent at my place. Especially considering that on the booking call I specified the system I have. I respect that you don't want to touch it, but you shouldn't have charged me for that, and you know it. So yeah, beware if you call them. I certainly won't if in the end I really have to change the whole system.

We're in the midst of a large renovation and we realized that our sewage wasn't draining and the problem was outside our home. My own plumber suggested to call Roto-Rooter as they specialize in sewage occlusions etc. Jordan arrived an hour after I called and quickly identified the issue as a massive amount of roots nested in our old and broken old clay pipe and lookout. The damage and occlusion was beyond repair (as confirmed by 2 other plumbers I called) and the only course of action was to dig down and replace the pipe from our house to the end of our property line (it's only about 2m). That would then allow the major occlusion to be gone and the city a good, new lookout in case of future occlusions on their side. It was suggested to also embed a backflow water valve to take advantage of subsidies. The guys applied for permit the very next morning (it was late afternoon when I first called them and confirmed the job), they were on site as soon as received (couple of days later) . Everything was dug up and piping job done on Day 1. On Day 2 they organized inspector to visit (job passed with flying colors) and backfilled the hole. Day 3 I met Jordan to pay the job. I was amazed by the speed and definitively recommend their service.

My designer relied on Mr. Zand to support on the engineering side on our major renovation of a 100 years old house. I also contacted several times Mr. Zand myself during the project as we (me, GC and framer) needed additional support while the project was ongoing. Mr. Zand has always been very responsive, managing to come on short notice when needed. He really helped us with suggestions during the project.