I had water leaking from my laundry faucet/sink. I couldnt see where water was coming from but suspected the faucet since it was old. I purchased a standard laundry faucet from a hardware store prior to the plumber arriving. I was quoted a price of $360+ tax to fix the problem regardless of the cause. I agreed and he proceeded to replace the faucet. He then told me that he didnt have the right size bolt on the truck. He suggested that I go out to purchase the required bolt while he waited or he could go but would have to charge me an additional $100. I told him I was not going to leave him alone in my house. I was also not going to pay an additional $100 because he didnt have a bolt which should be standard. He then gave me the option to purchase a faucet that he had on the truck for $400. I told him that was crazy as I paid $60 at the hardware store. When I told him I would have to call another plumber he left to go get a bolt. When he was done replacing the faucet he ran the water to show me it was no longer leaking. He informed me that there is no warranty on the work. If its not leaking when he leaves, hes done and takes no responsibility should it start to leak after he leaves. When I went to clean up afterwards, I had to get under the sink where I noticed a piece of foil wrapped around one of the hoses. I called the office to ask why they would leave foil around a hose which is presumably covering a hole/leak. I was simply told that the plumber didnt put it there. I agreed that the previous homeowner may have put there. Its behind the laundry sink so its not visible. However, if a plumber is investigating the source of a water leak and sees foil around a hose, I think he should be checking it. I dont feel he did his due diligence. The office said they would call me back and never did. I have used this plumbing company on various occasions and never had any issues. After this experience, I will never use them again. Terrible customer service.
- Approximate cost of services:
- $440.00
- Company Response
Our technician responded to your initial contact to install a laundry faucet you had purchased. He provided you an upfront pricing for the installation of your faucet. Once you agreed, he went ahead with the work. He noticed a part needed for the installation was missing. Our technician gave you two options to get the piece to which you had refused to source out the part yourself and refused to pay the additional $100 to source the piece, which is not our responsibility when it is missing from the item the customer purchases. In good faith, our technician went searching for 1 hour to purchase the piece for you without charging you for it at the end, which considering the elevated gas prices, was beyond the initial upfront quote provided for the service you requested. Our technicians enter the customer’s home to complete the tasks that were requested of them, which in your case was a faucet installation. They will not go searching through the customer’s home for every issue without the customer’s request and permission. Our technician performed the task you requested to be completed and insured the faucet was functioning properly before he left. We are sorry you feel the way you do.