Was going nuts from the noise their defective system controller was making. Complaints to their voice mail system was an issue but once in the know they did make best efforts to resolve the issue. I understand they are now top of things and am happy.
- Company Response
My sincere apologies for the trouble. We just changed our VOIP phone provider and we were actually without a phone at all for almost 3 days (you can be sure I wrote them a negative Google review as well). At that time no one could leave us a message. After I got your email this morning I did some digging and actually found 37 messages that we didn't receive (these were left after our phone had been (supposedly)) fixed. Frankly, I'm surprised that more people haven't written us reviews like yours.
I spoke with your son shortly after we spoke and have arranged to go back on Monday and solve the issue once and for all.
As I said to you this morning, I certainly make a concerted effort to run a top notch service business. There are many (many) options for people out there offered by other companies. For us to survive as a small business we have to offer something exceptional - this has to include both products and service. I'm quite sure that we have always offered good service and advice to you in the past. This has not changed recently. If anything, due to covid, we have had to step up our efforts considerably.
Once again, I am very sorry about the lack of response on our side. I will ensure the problem at your home is dealt with for good on Monday.
Many thanks for your patience.