Reviews

10/10

Work completed: Redo staircase, railings and put hardwood in upper hallway. We are very pleased with the stair renovation completed by Ideal Stairs. Mesh and Roger communicated with us daily. The Ideal Stairs crew (Sam and work team) were polite and courteous. They worked extremely hard and paid attention to detail. They were very neat and cleaned up every day. The whole process, from initial inquiry to showroom visit to the quotation was handled in a very professional manner. I highly recommend Ideal Stairs for your staircase renovations.

Approximate cost of services:
$11,600.00
Was this review helpful?
Company Response

Thank you for your review! Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so glad to hear we were able to exceed your expectations from start to finish. On behalf of Ideal Stairs, we would like to thank you for choosing us to be a part of your stair renovation project, and we hope you continue to enjoy your new stairs. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.

10/10

Pretty Handy Guy (John) was a true professional. He arrived on time and went over the details of the job with me before starting the repair. The basement damage was caused by a leaking pipe in the wall. He fixed the drywall, put in a ceiling patch and also replaced the baseboard and the crown moulding. He took his time and made sure the work was done to a very high standard. He did a great job and left zero mess. I highly recommend John and will likely call on him in the future.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Many thanks for the wonderful review. It was a pleasure working at your home as well as the conversations.

10/10

We were seriously considering replacing our fireplace due to the past issues we were experiencing. The fireplace would only stay lit for about 15 mins before going out. It was also very difficult to re-light. We have always experienced extreme drafts coming from the unit and last year we actually shut it off and basically covered it up for the season. Jeff arrived right on time and proceeded to troubleshoot the possible problems with our fireplace. He was quick to diagnose a faulty gas valve and explained clearly what the repair would cost and the amount of time required to fix it. He was very professional, polite and answered all of our questions in terms we could easily understand. He completed his work, tested the unit for leaks and Co2 levels. He also cleaned the fireplace glass, insulated the unit to minimize the draft problem. We were probably looking at $7-8000 to replace and refinish a new fireplace install. The repair ended up costing $800 and the unit is working like new again. At the very least, we have bought ourselves some time before we need to totally replace the fireplace. Not only that, but the nasty draft can no longer be felt presently.Overall my wife and i were very pleased and would highly recommend Jeff and True Flame

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thanks for the kind words and the review! Always glad to fix a unit for someone who doesn't feel like spending $7000 on a new unit. :)