Kim

During this winter, I had a rotten egg smell throughout the house that seemed to originate in the bathroom. This all happened right on Dec 26 when everyone else is on holidays but when I called Toni from Drain Tony, he was more than happy to come out the next day to inspect the problem. I had Tony do some work in my basement before with waterproofing and replacing my sump pump and he's always been a great help and this time was no different. During the coldest and heaviest snow fall, Tony was outside inspecting the sewer drains and found the problem. He suspected it was a collapsed clay drain pipe causing a blockage in the waste and he was right. During -20C temps, Tony and his crew were able to coordinate locators and HVAC guys to be able to excavate the space and replace the drain. They finished in a timely manner and left the place pretty clean considering they were digging in 2 feet of snow and down several feet of earth.

I called several companies to get quotes for repair of my sump pump and waterproofing of my basement after several weeks of water pooling in the basement even though it hadn't rained for days before. A few people came out, but one of the only ones to actually take a look at the sump pump and try to see if it was repairable before telling me it needed to be replaced was Tony from Draincom. They run a well oiled machine of a company. From the initial phone call to having an assessor come out to getting the work completed to applying for the city sump pump subsidy, it was all seamless and didn't require much interruption in my schedule. I received several quotes, ranging from $7000-11, 000 and I'm glad I went with Draincom and Tony as they were competitive in their pricing and their work was great. In the pricing, they were able to waterproof my entire basement (approx 750 sqft), install a heavy duty sump pump, and install a new floor drain. They even so kindly cleaned up the area around the window well to see if that might be a source of water entry and left the place cleaner than how they found it.

Everyone at Protection Plus is responsive and answered all my questions and concerns in a prompt manner. They worked with me to achieve the level of security I wanted within my budget. Everyone was very pleasant and courteous in their professionalism.

The move was quite successful considering the weather and elevator troubles (not the faults of the movers.) Although it did go off with a small hitch. A glass top was missed in the transfer of the contents from the truck to my home, but when Andy was alerted to this, he immediately checked the truck and was able to return the glass top to me in less than a day. Great service and a great price!