I had about 16 Marvin windows installed over a decade ago. Great windows. Great installation. They were virtually all double hung windows. For the past 3 years, I have been trying to get a new back door built and installed. Their installer just kept stalling so, I called them myself and someone came over to measure for it and 2 windows.... only to be informed that they could not provide the windows and could only provide the door but, without installation. All of their installers refused to do the job - because the door is below grade. The door is ancient and crumbling and they refuse service because the door is below grade and has been for over 100 years. After 3 years of waiting, I'm refused service and I get a suggestion to have someone install a commercial steel door on my Heritage Designated period home. Apparently, look elsewhere for customer service or for anything not "standard".
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