Brand new home purchased from builder, Dominion roofers reused old flashing for valleys with holes and gaps, no ice or water membrane, leak through the house. Roof <3 years old.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry to hear of your experience with Dominion, however, it's important to note that on a new build it's impossible to reuse old materials since no materials existed on the site in the first place (thus the project being a "new build"). Homeowners also need to be aware of the warranties associated with a new construction project that are provided by the builder - not by the company/companies contracted to install various elements of the home (i.e. plumbing, drywall, roofing, masonry, etc.), especially if contractors are required to follows specs set out by the builder. It's a bit of a grey area, so we encourage all homeowners who purchase directly from a builder to thoroughly review their documentation and understand what recourse they have in the event of an issue. Dominion is always happy to attend to any issue related to our work, and we would have been happy to do so in this case if a call has been received for a service visit to the location, rather than simply writing a poor review of a service that was never performed.