Reviews

9/10

Paul and his team did an excellent job with my home renovation. They were extremely courteous and kept my house very clean and livable throughout the project. I was very impressed at how clean he kept the house despite all the work that was being done in a small space. Paul has great attention to detail and I mostly valued his excellent ongoing contact and communication during the job. This was my first experience of a home renovation and had heard many horror stories from friends and colleagues. However, Paul and his crew surprised me! Not only was the work done with great quality but completed on time and within budget. I appreciated Paul's suggestions from start to finish on design ideas as well as ways to save money and get the most value for our money. In cases when a few challenges arose, Paul went above and beyond with his trades team to ensure that I was satisfied. Providing me with options, costs and his professional opinion. All highly appreciated! I hope to work with Paul again in the near future. He made the renovations seem so easy, I'm ready to tackle another project! :) My cats and neighbor miss him too! Thanks Paul!

Approximate cost of services:
$45,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

I am so glad that we were able to make your renovation a pleasant experience. All too often, I hear of awful situations that arise when people renovate their homes. The home owners comfort, budget, and needs should always be paramount when starting a major project that could, if not handled and organized properly, result in major disruption and stress. The process of renovating an existing home (while the family continues to live in it) is significantly different than doing a new construction or a project where the property is empty. Thank you very much for taking the time to write such a glowing review of me and my company. Any time you are ready to tackle another project I would be thrilled to work with you, B, and the cats again! All the very best to you.

0/10

I purchased kitchen and bathroom cabinets from this company. From the first day of installation until 2 months later it has been nothing but stress. The installation was done so poorly I had a full page of deficiencies after initial inspection and I continued to find more of them as each day went by. If you sit back and hope that they will provide the service to fix their mistakes you will be waiting forever. You have to contact them constantly to ensure that your complaints are addressed. The service has been completely unacceptable. I could go on for paragraphs about the service issues I have dealt with in the past 2 months while dealing with Kitchen Craft.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello, This is Shaun from Kitchen Craft Vancouver. We want to try and follow up again as we previously had reached out to you and received no response back. Please feel free to contact us as we would like to discuss these issues and would like to come to a solution. Our office number is 604-298-9277 and my email address is shaun.krahn@kitchencraft.com