Reviews

8.5/10

I called Drainworks to unclog my kitchen and bathroom drains. Being in the Power Generation industry for 35 years, I can say I know something about pipes and drains . I couldn't free up the drains myself because I was going to have surgery on my hand. I called the dispatch number, and the person made note of my problem and said he would send someone out that morning. He also said that Drainworks would keep me posted via phone when a technician is on his way.Well, he followed through with that and called me the moment the service rep was on his way.When Mike came to the door he slipped on plastic slippers over his work boots so as not to dirty my floors and assessed the problem. He said it should take a few moments to snake the drains and all should be ok.Before he started to work, however,he explained the cost of the job to me up- front .I agreed to the price and he unplugged the drains with his electric snake in moments. I knew this as I have done it many times in indusry.When all was finished, Mike washed the tub out and cleaned the bathroom floor of any drips from his equipment.He made out the bill listing the work he did and I paid him.It frustrated me that I couldn't relieve the drains myself because of my hand and I was very leery to call "anybody" for a job I know was simple enough to do but couldn't! Drainworks followed through with everything they said they were going to do before they sent someone out and delivered on that promise.

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Company Response

Just like anyone else, there are certain things that scare me as well. For some it's the dentist, the car mechanic or technology. Not knowing what to expect from certain companies or people even having an understanding of the trade itself, can still be nerve racking. As a local Toronto plumbing company that prides itself in not only taking the fear out of plumbing and drain cleaning services, but striving for honesty and excellence in everything we do, we truly appreciate hearing this feedback. We believe our upfront pricing and commission free employees are steps in the right direction for taking some of the client's fears out of the plumbing and drain cleaning service experience. We have also posted on our website exactly what you can expect on your service call. As we continue to evolve and strive to lead our industry, we appreciate any and all feedback regarding your experiences with my company.

Thank you
Terry Cord
Founder and President
DrainWorks Plumbing