I wasn't happy with the painting as door frames were missed and some frames showed one coat leaving brush marks. I didn't think I had to be present to show the painter what to do. I guess you get what you pay for!
- Approximate cost of services:
- $1,900.00
- Company Response
Hi Christine,
You booked our painting promotion which provides you with a painter for the day for 7.5 hours at $399.00 per day. Fabio is one of our best painters and has received multiple glowing reviews here on Homestars from all of our customers that he has painted for. The amount of work you required could not have been completed in the time allotted for. Now I admit he was only able to complete 1 coat of paint to your bathroom ceiling as the unit above you was leaking. At this point Fabio stopped painting the ceiling and advised our office immediately so you would be aware of the new leak and continued onto other areas of your condo. Fabio then de-greased your entire kitchen; baseboards, walls & ceiling with a special chemical before he could proceed to painting the kitchen. This alone took up a huge portion of his time. I have sent many emails providing different options on how we can correct the issue for you as we want you to be happy with our work and our customer service. I can schedule Fabio to return on Friday November 2, 2018 to complete the remainder of the work.
Please call me to discuss.
Kind regards,
Melanie
The Home Improvement Group
416-477-4500