We used Drainworks to help us solve a persistent drain fly and odor problem. For years we had detected a slight odor in our main drain in our laundry room. It was probably "light" because it was covered by a floor carpet. After doing some renovations in rooms adjoining our laundry room we decided to also replace the laundry room floor. Almost coincident with this change we experienced a sewage backup. We used another company to solve this problem by cleaning out the blockage at the main drain connecting the house to the city line. Sewage backup solved but not the odor, and we began to have drainflies. Drainworks came in promptly, detected the potential causes, and solved the problem methodically with cost and our home disruption in mind. First step was to review the condition of our drainage/sewer system and power wash it to remove all residue. This required minimal interuption and no mess. However, it didn't solve the problem. The ultimate solution was very invasive...capping off the downspout lines which were harvesting the flies, while digging up our new laundry room floor to reroute the sewage line. Problem solved. We found all of the staff at drainworks, from the reception desk to the folks in field doing the work, to be professional, responsible, and timely. After digging up our floor and fixing the problem, you wouldn't even have known that the work had been done. They were clean and left the work area like it was when they first entered our home.
- Company Response
Thank you for taking the time to post your review about our service. It is a common occurrence where DrainWorks is called after another company has failed to provide a permanent solution to an existing issue. We pride ourselves in spending the time required to assess the situation step by step, all the while keeping you informed by our experienced and courteous staff. We understand that as a homeowner you want the job done properly the first time instead of having to deal with multiple intrusive problems in your home. This is why we take the large picture into account to foresee and prevent future problems. Thank you again for your review.