Laird installed our ductless AC unit 17 years ago and we had great service. In 2020 when we wanted to replace it we had at least 3 site visits, talked with 4 different people, and consistently received conflicting information as they continually found new problems - no one would climb more than 3 steps on a ladder, current placement could not be matched, a hydro insulation blanket needed to be ordered - although by the time they told us this, they KNEW that the appointment would have to be delayed but did not tell us. We finally cancelled and got another provider and they were FANTASTIC! A new AC in the same spot - no hassles, no excuses.
IN RESPONSE TO THE COMPANY REPLY: I HAD NO MOTIVATION TO DECEIVE. IT WAS THEIR REPRESENTATIVE WHO STATED THEY COULD NOT GET THEIR GUYS TO CLIMB MORE THAN THREE FEET. HOMESTARS DID NOT ALLOW ME TO NAME THE LOCAL BUSINESS WHO EASILY DID THE WORK WITH SUCH A GREAT ATTITUDE - BUT IT IS A FAMILY OWNED BUSINESS ON BAYVIEW!