Private in Toronto in Toronto

I contacted Toronto Appliance Service Ltd (TAS) (in January 2017), as an authorized Bosch service company, to repair my Bosch dishwasher in downtown Toronto when an E09 error code appeared. A technician came two days later and told me I needed a new control panel, a part that had to be ordered. I had to wait an entire week for TAS to return. The same technician arrived over two hours late (without any advance notification) and then told me he’d made a mistake and the problem was in fact something that needed an entirely different part. The next day (after not hearing from anyone), I called TAS and spoke to a manage who told me the required part was in stock but that she couldn’t schedule the repair until the technician physically brought the work order into the office. She told me, that despite their error, it was impossible to expedite the repair or to offer any sort of discount, other a 3% discount (yes, 3%) off the product part (she tried to pretend she was doing me a big favour by not charging me for the second service call in which absolutely no service was performed). I then had to call repeatedly until an appointment was finally scheduled - another week later. Which meant I was without a dishwasher for two weeks. As frustrating as it was, I understand that technicians are human and make mistakes. What I don’t understand is why a company like TAS wouldn’t take responsibility for their mistake and take some steps to get the repair done more quickly and/or to offer some sort of discount or to at least be apologetic or caring. So, if you don’t mind taking the risk that it will take two weeks to do a simple dishwasher repair, and if poor and inconsiderate customer service doesn’t bother you, then this is the company for you! I, however, will definitely be taking my service elsewhere. And I’ll be letting Bosch know what a disservice this company is doing to their product line. Please note that I provided Homestars with two receipts verifying my use/payment of TAS for these "services" when TAS posted a comment suggesting I wasn't in fact their customer. In my opinion, Homestars takes their job/role very seriously.