I met Andy on Monday night at the Home Show in Toronto. We talked about a difficult insulation issue that we have on the underside of our mud room on a 130 year old home. I mentioned that the crawl space was quite tight and he said that they have done work like that. When we talked about when it could be done, he mentioned that they had a job cancelled for the next day. We scheduled the next morning. They arrived in the morning and the crew was very polite and nice. They did the job extremely well and we are very pleased with them. We will definitely use them again and highly recommend them. Cold day, tough job, no complaints as all.

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Had John quote an insert and woodstove. Arrived and told us that the price would change due to the chimney being too tall to put a ladder against it. Told us we needed a lift and it would cost more. He backed out of that. Installed the woodstove on an angle and had to redo it. Was missing a part and had to come back but didn't do it prior to weekend and flatly refused to complete the job when it came in on Friday. Since then, has not come back to fix the auto fan switch. Poor customer service!

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