Stay away from Prices in Kelowna
Terrible install, they didn't get it going for 2 weeks and since then I have issues and they won't come fix it. Keep taking my money even though we have cancelled with them twice or more..$190 every six months. I can't even get a tech to call me to fix the system, waited six months at least and of course when our credit card was expiring they were anxious to talk to us. The lady was very nice, apologized over and over. Promised someone in Kelowna would come and fix the system..noone ever did, we since went with a new alarm company. Another 6 months payment was due on February 1 and on January 18 another lady called assuring me that the account would be cancelled..It went out yesterday from my visa..NEVER let these guys in your accounts..send them a cheque monthly so you can control your own money...My only choice now is small claims. Prices provided terrible service and won't even call you.
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We regret to hear that you had an unhappy experience. Our records indicate that we resolved the issues shortly after your installation was completed back in 2014. The only other issue on file before you cancelled your account was a system communication error that resulted when you forwarded your landline to your cell phone. Once the call forwarding was removed, the alarm system was successfully able to communicate to the Price’s Alarms 24 hour Response Centre. Regarding the frustrations trying to cancel your service, as discussed on the phone, please recall that you signed a 36 month service agreement in order to get a substantial discount on the price of the alarm system equipment and installation and the payment in question was the part of the service term. We wish you well and thank you for your business.