Richard and Jennifer were very friendly and easy to deal with throughout the process (full bathroom renovation). Regretfully we were not treated as if we were important to them. The completed work was very satisfactory but the process was painful. Work was done when Richard could get someone to come. The tradesman who did the work was doing so as a second job. Sometimes he would call to see if work could be done on Sunday afternoon/evening. The job took a month and a half to complete. I paid by cheque in installments but never was given a receipt. I require a paid invoice for tax purposes. Since that time I have attempted to contact Richard by email, text and telephone (over twenty attempts). Richard has never responded. Soooo..... if you want a quality job done and are prepared to wait a long time for it to be completed and then to be ignored like you never existed, hire Richard and Jennifer. But I will never do so again
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- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?