We had our 25 year old Windows replaced by Silverline as well as a sliding glass door and front door. The estimator Marc was prompt, knowledgeable and willing to devote all the time necessary to ensure that our needs were met. The installation crew was efficient and courteous and did a thorough cleanup job inside and out. There was a small delay for the manufacture of the door and large arched window but this was communicated early and clearly to us. They were able to complete the bulk of the work as scheduled and then returned as soon as possible for the final pieces. There were a couple small miscommunications that arose between the estimate, measurement and installation process. However, these were not unreasonable for a job of this size and the issues were dealt with promptly and to our satisfaction. The head office (Kat) was very good about communication and reminders around schedules, deadlines and payments.
- Company Response
Thank you Mr. Kubo for taking sometime to leave us a detailed review. We wanted to make sure we also said thank you again for your flexibility on the later install for the door and arch window. It was a pleasure to work with you on this project. We are grateful for your business. We hope that you enjoy the energy efficiency of the new windows and door. Thank you again for choosing SilverLine Exterior Solutions.