Guy from Embrun in Embrun

My family had a metal and glass deck railing installed by bytown. Company came to look at chipping and confirmed it was under warranty and full replacement would happen. That was a year ago. Since then we send them emails every couple of weeks and they keep saying they'll "get around to it". Phone calls aren't being returned at all. Over a year of brush offs for a very expensive installation which they confirmed was to be fully replaced. Company representative: contact me to uphold your commitment. Shocking.

I only had a general idea of what I needed. Fabien gave me several quotes for different options and explained everything in detail. They did the work exactly as scheduled, were very polite and respectful, and didn't leave any mess whatsoever. When I asked for what I should think about in terms of maintenance, Fabien said "you're done" as in the seamless system installed should be good to go for years and years and years. Good service, good price, good overall experience, I would recommend this group to anyone.