Jack Santeramo

When Mike came out to quote the stamped concrete patio and BBQ Island surrounding our pool, he seemed very courteous and professional, but more importantly agreed to have the job completed in 4 weeks, allowing us to get the most out of our summer, which led me to choosing him over the other contractors I had vetted. The job started on time, and the crews were showing up as promised, but that didn't last long. About 2-3 weeks in Mike and his crew mysteriously disappeared for about 4 weeks. All my calls, emails and text messages went unanswered, leaving me with a partially finished backyard and thousands in lost deposits. I started to seek out new contractors to complete the job, however, it was far too late in the season, as everyone I spoke to said they were committed to completing other jobs. Then, uncharacteristically, Mike finally responded to my endless text messages and phone calls, agreeing to come back out to complete the job. What followed were streams of broken promises to show up, arguments about pricing, as Mike felt compelled to charge more than quoted, sighting unexpected costs, and countless strife's to get this job completed once and for all. Needless to say, the job finally got completed, however, it was well after the date promised, and was significantly over budget, but alas, we got our backyard back, or so I thought. After weeks of water loss in our pool, I hired Canadian Leak Detection in North York, awesome company, to assess the cause of the water loss. After a couple of visits, the company quickly identified two leaks in our pool pipes, see picture attached, that were caused by Mike and his team when they laid out and fastened the wire meshing for the concrete pour. It appears that the fasteners they used punctured the pipes causing the leaks. Canadian Leak Detection identified the exact location of both leaks, however the repair required them to open up the freshly cured concrete patio in order to get at the pipes and replace the punctured sections; all additional costs I would have to absorb. I wasted no time in contacting Mike to make him aware of the incident, asking him to bear the cost of the leak and concrete repair. I was even willing to absorb half of the cost, a desperate measure on my part, as I just wanted the concrete repaired and to match the rest of the patio. Mike reluctantly agreed to reimburse me for half of the repair cost from Canadian Leak Detection, and further agreed to come back and patch up the concrete. After countless follow up calls, Mike finally showed up for the fix, but the concrete repair was a quick and careless reconstruct that didn’t even come close to matching the rest of the patio. Mike also failed to deliver on the Canadian Leak Detection reimbursement, leaving me footing the bill for the entire fix. Dealing with Mike and Impressions Concrete & Stone was a tireless and costly experience that I regret with my every being. I would discourage any level of engagement with Mike and his organization, unless of course you have time and money to waste. Move on to a more reputable and reliable firm!!

Highly satisfied with the work and product Northstone Granite did for our outdoor island! We received quotes from 4 other granite companies, however Northstone was the only one that came in line with our budget and timeframe. They were professional, honest and the workmanship fantastic! I highly recommend Northstone!!