From the initial call on a Saturday morning at 8 am to the finished job on Saturday afternoon at 4 pm,, the entire experience was excellent. Initial contact with Claire was friendly, pleasant and informative. I had estimates for three options within an hour and our technician, La, arrived at 12:30 with all the parts necessary for the job. He was polite, knowledgable and neater than I thought possible for a job this inherently messy. Everything was beautifully installed and all the trash disappeared with La. I never thought we could get this troublesome a problem fixed so quickly on a weekend. I cannot recommend Hoerner too highly and will use them for all my plumbing needs in the future.
- Company Response
We are so pleased that we were able to assist you with a sump pump replacement on a Saturday. We were so pleased that you were satisfied with both the office experience and the field technician. We are very thankful that you were kind enough to post a review. It is so helpful to our online clients. Be safe be well. Best wishes Tracey