A K in Barrie

Horrible service. Worst customer service. They are all sugary and nice to you when you are purchasing stuff and will take your deposit gladly. Will give you very reasonable delivery times but in actuality they will take twice as long. But the worst thing is how their attitude completely changes after you've paid the deposit down. I bought over $1,000 worth of stuff from Brian and Carolyn in December. I went on a weekend in end April to pick up my stuff and there was this lady in her 40s who is the most rude person I have ever encountered. I asked her if I could return one of the things since it's taken long to get them and I no longer need it, and she asked me to come back on Monday and talk to someone else in a very bugger off sort of way. I told her I'm from the west end and so I can't so she called Carolyn and spoke really rudely about me right in front of me and then hung up saying, "Don't worry I'll handle him!". She then threw a fit, almost yelling at me and even told me, "I don't need this!". I could not understand for the life of me what was her problem, but I simply said, forget I asked, tell me my total so I can pay and leave. At that point she even claimed that I'd already picked up one of the items when I hadn't. It clearly said so on the receipt but she didn't want to admit she was wrong and just wanted to be rude. Finally she got the item from the back. She really turned me off Visitor Parking, which I thought was a good store. In conclusion I'd say don't buy anything from there unless you can walk out with it. Don't order anything even if they say it will be ready the next day. And if you live away from downtown and can't go there on any day other than weekend, don't bother. They have staff working on the weekend who think their time and attention is too important for you.