The quality of the build is as promised, but their claims of being customer focused and driven from my experience are false. After multiple attempts to bring my concerns to their attention and promises on their part that they are looking into my concerns I have yet to have anyone follow up as promised. The one customer care manager who did call me spent his time telling him how he could not do anything that did not relate directly to his department - ironic that it is called customer care... Their idea of collaborative communication is for you to do as they tell you and to never directly answer any of your questions. They can't even take the care to ensure their correspondence with you is accurate and relates to your home. They may be Mike Holmes Approved, but they have a long way to go when it comes to showing the care and respect they claim to in their marketing. I would not buy from them again.
- Approximate cost of services:
- $418,000.00
- Company Response
Hi Robert, thank you for taking the time to provide us with this feedback. When your landscaping was damaged during the grading of the lot next to yours, we had all hands on deck to get yours repaired. There were some learnings from this as we should have had more streamlined communications so you had one contact person rather than several. Thankfully this was resolved in the past couple of weeks and we hope you are enjoying your newly landscaped yard. We do take pride in our accreditations and are always looking for ways to improve the level of service to our homeowners.