I purchased 2 night tables in January of this year and was told that the stands would be ready for pick-up at the end of the week. I came back to the store on the day of pick up and no one could find my order, or the nightstands. I had to speak with a couple different people, none of who were apologetic or willing to help me resolve the issue. I spoke again with the original seller who said the tables were “damaged” so they had to order new ones – fine, no problem there. I was then told they would be delivered so I wouldn't have to keep making trips down to the store – beauty.
However, the nightstands were never delivered!! I called 1 week after the expected delivery date, and again no one was willing to help and I kept getting passed around to different people. I left a detailed message and my phone number, but NEVER received a phone call regarding the issue and the failed delivery.
Obviously getting someone on the phone that could help was IMPOSSIBLE, so I went to VISA to dispute the charges. Basically the outcome of that was Johnson’s fed VISA complete BS and my credit card was charged AGAIN on May 2, 2011! FOUR MONTHS AFTER I WAS SUPPOSED TO HAVE THEM!! Like what kind of company IS this?!
Clearly this is not how a customer should be treated! The people working within this “organization” are rude and incompetent and I felt like I was being taken advantage of.
I even emailed the President of the company, Patrick Johnson, who was completely aware of the situation – and he agreed that I should pay the $150. Seriously?! I finally just accepted because I wanted to end this for good and be done with this company. I would’ve wanted to keep doing business there, but there is NO WAY I will ever step foot in that store again. And trust me, few will in the near future.
Best of luck Johnson’s, you’ll need it.
