msladic in York

Couple of months ago I started interviewing HVAC companies for a following job: oil furnace replacement with the gas one, electrical hot water heater replacement with the gas one, and an installation of a new AC. I went to Home Stars, pulled some 10 or so companies and contacted them to give me a quote. Some 5 or 6 replied to my request, and within next 2 weeks I had representatives from each coming to my house to see what needs to be done and provide me with a quote. Chris from Convertible Air was one of those. He reviewed the site, we've discussed various options, and he gave me a quote on the spot. Since some other companies just gave me the price for the whole job, I've asked them all again to provide it in the itemized list. Chris decided to come to my house to walk me through each item on the list. He also told me how the process works with rebates and Enbridge, since I also needed a new gas line for my house. So I've decided to go with his company - they seemed to have experience, are not too small and not too big, and him replying very quickly to my emails, texts and phone calls, with willingness to come when situation required it, gave me an assurance. Did I mention that I changed my mind for the third time about HWH, and changed the job? Chris dropped in again (the 3rd time) to provide me with an updated quote. The work was to be done before Christmas 2016, but in the end, although preparations for it went faster than I expected, it got pushed for the first week of January this year. The first team (2 people) that Convertible had sent showed up at my door on Jan 3, presented their gas licenses (Chris provided other insurance and license papers to me earlier on), and started their work, but had to leave mid-day. I was afraid that the work will not be done in 3 days, as was agreed. But the next day another crew, this time of 3 people, showed up. One of the new guys was Convertible's most experienced installer. They found solutions for various challenges my space presented, worked around a separate crew that came to take my oil tank out of the basement, and in the end all work was done in time. They even managed to get Enbridge inspection come the same day (thanks to Enbridge too for accommodating it!). No project can't go without at least some small hiccups. This one was no different, and couple of smaller issues happened with this one too. But Convertible recognized it, and either corrected it the same or the next day, or compensated me for it where more appropriate. Again, those were no big issues, but it was nice having someone to talk to directly who listens you, and respects your opinion and time. In the end, Convertible justified their high ranking from this site. Their pricing was reasonable, they did a quality job (according to Enbridge inspection), did it in the agreed time even under trying circumstances, and they demonstrated they own and stand behind their work. I plan on continuing to using them in the future.

We picked Windowtech mainly for their installation warranty and good marks on this site. So far, we are happy with their services - they installed a big main window (109x64") on our ground floor, and fixed the small one in our washroom. Their sales rep was very curteous and professional, good in communication and addressing our needs. Price was competitive. I was not there when istallation was done, but my family members who attended told me that the crew came and carefully did all the job, including the cleanup afterwards. Current experiences make me confident that the window will last us for many many years. Why did I give it 9 then, instead of 10? Mostly due to grills inside our windows. At the close range, they show that they are all built out of pieces (you see all the seams, and it looks a bit cheap therefore). Also, the distance of vertical grills from the sash on the middle glass is slightly larger than those on the side glass. None of it is really a big deal, and is not noticeable at casual look, but while first issue could be common to all windows due to the way grills are done today, the second issue could have been avoided with a tad more effort, or thinking, back at the factory. So, when designing your window, pay attention even to those minor details - I am sure that Windowtech will do its best to accomodate you.