He is and does exactly as advertised! I had an older fridge that started heavy rattling for several days. I thought it was a death rattle, but Steve answered my call within minutes, gave me sound advice, then came over less than 12 hours later, and quickly and efficiently diagnosed the problem, had the part, and fixed it. Thanks Steve. Someone clearly who takes pride in his work and his customer service.
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Thank you very much for this wonderful review!