Christine in Mississauga

I have been with Reliance for 13 years. The rental contract was originally signed with their predecessor Live Clean in 2018. I do not remember that I have had any reasons to complain about their support services, except for one service call. The light on my water tank was continuously flickering on and off. Instead of coming to my home to fix the problem, the technician was on the phone to guide me to solve the issue. However, the problem continued. Another technician traced the problem to an obstruction of the pipe, the air flow was continuously disrupted. After we called a chimney expert for removal of the obstruction, a dead bird, the problem was finally resolved. The rusting on my water tank was not resolved as easily. I called support twice last year or so but I was informed that the water tank could continue to be in good condition for many years to come. The rusting issue was not a concern at all. I did ask for a replacement, but was told that I need to pay $800 dollars for a new one. I have now decided to switch to a competitive company. I do not agree that Reliance should charge me $250.00 as an exit fee because clearly the rusting on the tank can be a health hazard. I would not switch if Reliance has given me a new tank last year.