Deborah in Burlington

We woke up to a wet carpet in the basement bedroom. The bedroom has and en suite but we couldn't figure out how and where the water was travelling from. Will from DrainCom came out and found the leak in the ceiling of the en suite bathroom right away. Due to the location we had to get the Reno guys in stat so that he could access the pipe. The 2 companies worked wonderfully together so that Will could access the pipe and fix it asap. Will was incredibly calm, walked me through everything and put me at ease right away. His professional and empathectic conduct really helped me feel at ease and know he was looking after me and my best interests. I am so grateful for Will and his part in helping us get through this process.

Having a flooded basement has got to be one of homeowners biggest fears.  Our flood destroyed a bedroom, the 3 piece ensuite bathroom, and part of the main room in the basement.  George and Robert came in less than an hour from when I called, they quickly assessed the problem and began work immediately.  They walked me through every step to make sure I understood exactly what was going on. There were no surprises.  They purged all damaged items, saved everything they could.  The mould was bad behind the shower stall and they thorougly took care of it.  I went from being totally overwhelmed to 100% calm and confident that everything was going to be ok.  They worked incredibly fast and with care so that my teenaged daughter could have her room back. They are genuine and honest.  They took care of EVERYTHING, and were 100% respectful and professional.  Both my husband I are incredibly happy with their work and would recommend them to anyone who requires restoration services.