Reviews

10/10

We had six quotes for our roof & gutters. Millwall wasn’t the cheapest but we chose them because they worked on a roof two houses from us and we liked what we saw. Mike and his crew did an excellent job in the roof replacement and we’re very happy with our new roof.

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Company Response

Thanks for the review, Mei. The Malarkey Black Oak shingles with new skylights, gutters, and high-profile ridge caps have added a lot of curb appeal to your home. Mike and the guys did a great job on all the extra work required on the custom skylights. Thank you for putting your trust in Millwall Roofing.
-Owner, Darrell Macdonald.

0/10

We decided to let Home Depot (HD) Lead#937749, do the job to change & install our front double-sided doors & initiated contact Jul 11, 2017 with emphasis that we wanted it completed by mid September. After some back & forth with types of locks and colour, we finalized our contract with the regional sales manager, Claudia, of Peak Installations, HD's service provider on July 27, with an expected completion date on the contract for Sep 16-30. I followed up with Peak Sep 11 on installation but was told by Rovi, the then project coordinator that there was delay. I called Rovi several times & sent email messages but there was never any replies. I finally go a hold of Rovi and told her that if installation couldn't be done by end of Sept., then I wanted it done on Oct 16, after I return from a trip. I returned early but was told that Rovi was no longer at Peak. I kept following up with Peak & was told that a Jennifer will be looking after me. Jennifer then called & said installation would be 3rd week of Oct., which came & went and into the 4th week at which time Jennifer called to say installation will be Nov 2, 2017. Now into the 4th month from initial ordering with HD, you would expect a good & complete job! BUT, look at the pictures attached hereto!!! No brickmolds for my front doors. I had complaint to HD's customer care (ticket #54887693) thinking they could expedite things to finish my doors. USELESS! Jennifer sent an email Nov 17 advising the brickmolds would be installed December 5. Now, I sent complaints, Nov 17 & 20 to Peak's customer care too. They are turning a deaf ear too because I asked for someone who has responsibility to contact me, but I guess there is no responsible person at Peak. My conclusion is HD & Peak are not companies that I would want to have do any work for my home! Unreliable and bad service!!!

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Company Response

Hello Mei, thank you for your feedback. We're very sorry to hear about your frustrating experience with us. We would love to discuss this with you and learn more about your experience. Please give us a call at 1.888.337.6877 or email us at customer_care@peakinstallations.com.

0/10

We decided to let Home Depot (HD) Lead#937749, do the job to change & install our front double-sided doors & initiated contact Jul 11, 2017 with emphasis that we wanted it completed by mid September. After some back & forth with types of locks and colour, we finalized our contract with the regional sales manager, Claudia, of Peak Installations, HD's service provider on July 27, with an expected completion date on the contract for Sep 16-30. I followed up with Peak Sep 11 on installation but was told by Rovi, the then project coordinator that there was delay. I called Rovi several times & sent email messages but there was never any replies. I finally go a hold of Rovi and told her that if installation couldn't be done by end of Sept., then I wanted it done on Oct 16, after I return from a trip. I returned early but was told that Rovi was no longer at Peak. I kept following up with Peak & was told that a Jennifer will be looking after me. Jennifer then called & said installation would be 3rd week of Oct., which came & went and into the 4th week at which time Jennifer called to say installation will be Nov 2, 2017. Now into the 4th month from initial ordering with HD, you would expect a good & complete job! BUT, look at the pictures attached hereto!!! No brickmolds for my front doors. I had complaint to HD's customer care (ticket #54887693) thinking they could expedite things to finish my doors. USELESS! Jennifer sent an email Nov 17 advising the brickmolds would be installed December 5. Now, I sent complaints, Nov 17 & 20 to Peak's customer care too. They are turning a deaf ear too because I asked for someone who has responsibility to contact me, but I guess there is no responsible person at Peak. My conclusion is HD & Peak are not companies that I would want to have do any work for my home! Unreliable and bad service!!!

Was this review helpful?