Reviews

0/10

company installed wet wood which split after 2 months the company promised to replace the wood but after countless emails and phone calls they would not respond, please do not call this company to install your deck they just ignore you

1 of 2 people found this review helpful.
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Company Response

Hi there
First off we did respond to you prior to posting this review. You were told that due to Covid-19 we were delayed with some materials and was leading to a slower response time.
Pressure treated wood is often installed wet. If we did not install wet wood we would never get a deck built. There is nothing wrong with installing wood when it is wet. As a matter of fact sometimes it is preferred dry wood that has been sitting is usually twisted and hard to find a nice straight piece. When wood is fastened when it dries it is held in place.
Having said all that. You elected to do a wood deck. Wood is a natural product that cracks, twists and warps. You would have been informed of the different options for decking and warranty available. No company warranties wood. You can do everything right and because wood is natural it will twist and crack this is unavoidable.
However our crew has been out to your site and has talked to you and addressed some issues.
We have done what we can to help out.
Hopefully now you are happier now and have a better understanding of the materials then when you wrote this review.

Thanks

Thedeckguys.ca

10/10

Installed patio slabs down the side of my house the company is very efficient please do not hesitate to call them if you need any stone work done their awesome people

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Company Response

Thanks for the great review Suzanne! I'm glad we were able to help you make your backyard more accessible.

Kurt

0/10

The wind storm left a couple of my shingles loose so I tried to contact Blackbird who installed my roof 6 years ago. I tried to contact them by phone, email, text; first off their voice mail was full so I emailed and it took a couple of days to response I have emailed them a couple of times now I just received an email from Mike telling me they are too busy and to contact another roofing company I was under the impression since that company installed my roof it should be still under warranty now I will have to pay to have another company fix a couple of shingles great customer service do not call Blackbird for any roofing jobs no warranty

1 of 1 people found this review helpful.
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Company Response

Please note homestars is not liable for fraud reviews. We can not confirm if this is real as we have no as homestar wouldn't not investigate. Probably the competition again with a email there make up in 2 minutes.It has happened before on the Better business BBB OF Canada, However they investigate an the review was removed homestars for some reason wont remove unless we take court action spending time an money.they even mark are score down because we don't get people to post on there site.

10/10

great service attention to details my neighbor was impressed as well and had them clean the gutters and wash the windows at there home after they finished cleaning my gutters and to add what a great company they are when on my neighbors roof completing the gutter cleaning noticed that the next door neighbor had tiles missing from their roof and took a picture to show them that it needs a repair I would definitely recommend this service to anyone looking to have their eaves or window cleaned really professional and nice people

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Company Response

Thanks glad we could help. See you next time.