Excellent service installing a heat pump
I highly recommend Maple Air Inc. for their work. Farzad and his crew were professional and efficient from the moment they stepped into our home. The installation took a full day to instal a heat pump, and three ductless units in our home. The pump and units are great quality. We're grateful for the hard work Maple Air had put in before and during the install, even providing a Greener Homes grant assessment. My only concern was with their finance company, Financeit Canada. From Financeit's problematic, glitchy website interface that somehow generated two separate loans, to the Financeit staff that kept referring us to the wrong loan number, the loan process was unclear, unnecessarily time-consuming and surprisingly rude, not that any of that was Maple Air's fault. If you have a different payment option available, I would recommend using it instead of Financeit.
- Approximate cost of services:
- $14,000.00
- Company Response
Hi,
Thank you so much for using Maple Air Inc for your heat pump installation and for leaving us such a positive review. We also thank you for honest feedback and will continue to work hard in improving our customers' experience with our partners. We loved hearing from you and hope our overall high quality of work resulted in a worry free service on your end. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day!Customer Success Team
Maple Air Inc
www.mapleair.com