We woke up to find a bubble filled with water on our wall on the main floor, right below our bathroom. Rick was able to come out same day, diagnosed the problem (leaking toilet) and made the repair. He also recommended a further step to prevent future problems (replace subpar supply line). Great service, very professional.
Thank you for your review.
We called Cambridge Heating, Cooling and Duct Cleaning to replace the motor on our air conditioner, which was indentified by a different HVAC company. The techniican arrived at the agreed upon appointment time, did the work required and gave the unit a once over. Very satisfied with the service.
Thank you for you kind words, we hope to serve you in future with even more professionalism and effectiveness.
Aire One installed an A/C, humidifier and programable thermostat in our home in 2005. Last week (5 years later) the unit broke down and I called Aire One for service. They said they could come the same day, but couldn't really gaurantee they'd be able to fix it that day (temperature outside was > 30 and i have a baby in the house...not acceptable in my opinion). I said thank you and called another company for service. They came same day and fixed the problem, however discovered a problem with the motor, plus indicated it hadn't been installed properly. We called Aire One to do this work under the manufacturers warranty, since they were the original installers, however they insisted it was no longer under warranty and wouldn't be able help us. We knew this was untrue, as my husband had already contacted the manufacturer who said it would be covered. The person on the phone continued to argue, despite this information and wouldn't take the time to call the manufacturer to verify. In the end, we have found another company that was able to check with the manufactuerer (it took all of 5 minutes to hear back from them) and they will do the work with us. They have indicated that our AC unit was not registered properly with the manufacturer. So it seems that not only was it not installed properly, it wasn't registered properly. And only 5 years later we are having major issues.
Thank you very much Jennifer for your business and in choosing Aire One for servicing your home. We are happy to be of service to you and appreciate your continued patronage. I was going over your file and reviewing the details, the air conditioner installed was passed the manufacturer warranty date. Being a dealer, we cannot extend the manufacturer warranty. The home owner would need authorization direct from the manufacturer to be able to to warranty the work needed to be performed. In regards to the registration of your air conditioner, the manufacturer provides a registration card that is to be filled out by the customer. We, the dealer, cannot fill this out as the manufacturer requires information directly from the customer for their records. We thank you again for your business. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can. Thank you
Sean, Service Manager
Our A/C was not working (fan on condensor was not running) so we called Cosmopolitan, based on reviews on Homestars. They were able to send a technician the same day and they did the repair the same day. He also indicated aditional work was required (motor should be replaced) and that this was possibly under warranty. Due to some communication issues with the technician, we have decided to do this additional work with a different HVAC company however we were very pleased that a manager called us and came to our home to settle the issue to our satisfaction.
