Owen Smith in Maple ridge

After struggling with a different heating contractor for 4 years after a botched heat pump installation on top of botched original duct work, we switched to Big Valley Heating. In two consulting visits and two work visits they have solved all of our original airflow and ducting issues, as well as all of the issues created by the original contractor. Both their office and field staff were professional and courteous. Their repairman (and woman) were very knowledgeable and professional. They identified the source of the problem and implemented practical solutions as well as addressing all of my questions and concerns. Our system is working significantly better than it ever has. Thanks Big Valley!

Coleman installed a heat pump on an existing furnace. A/C continuously froze up. They blamed our ducting. We paid them to fix the ducting issues. A/C continuously froze up. They did some repairs to the heat pump on warranty. A/C continuously froze up. They made more repairs on the heat pump on warranty. A/C continuously froze up. After 3 years of being a regular guest in our home, they REPLACED the heat pump on warranty. A/C continuously froze up. Phoned them again, their number was out of service. Called another heating contractor. In two consulting visits and two work visits, they fixed a few simple problems with the original duct construction as well as new problems added by Coleman. Now our system works better than when it was new. In addition to Coleman's repairs making our system airflow WORSE, they severed the ground wire and shorted out a hot wire on a main power feed to a sub panel and neither repaired it or informed us leaving a dangerous situation. It would still be there had I not discovered it when doing unrelated plumbing work. Booo Coleman.