Reviews

5.8/10

I contacted Sure Loc and got an immediate response. After a tedious 6 hour session with the sales rep designing my driveway, walkways, and the backyard patio I gave the go ahead for the $ 17000 job. They showed up promptly and began work at 7am, I had planned it so I would be home all day and could oversee everything. Sure enough some things weren't going as they were designed and yes the owners of the company apparently two brothers had a good reason for everything. The crew is very rude and not open to suggestions even if what they are doing is against the contract drawings. My backyard doors were taken off and were only put back on after it became clear to the owner that he will not be getting his final payment and he made it seem like he was doing ME a favor. As soon as the last payment was made which I was rushed into after the owner gave me a sob story that he just heard some bad news and was in a rush, his crew disappeared with him. Final touches were totally overlooked, plastic wrappings were left all over my front yard I was assured that my neighbor’s front patio would be thoroughly washed as she had complained to me about all the dust that had settled on it, but I had to wash that myself as well as cleaing my front & back yard.

6 of 6 people found this review helpful.
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Company Response

Hello Anonymous, I apologize for the experience you recieved while we were working on your project. If you could please contact me and let me know which individuals were rude we can speak with those individuals. Alterations to the contract is sometimes required to properly build the project. We can discuss this further by contacting me at rkroulston@hotmail.com and I will be more than happy to see what I can do. Kelly Roulston, Sure-Loc Interlocking