Maria and Bill in Etobicoke

We purchased hardwood floors from this company. The manufacturer is Mercier. We have issues with the stain on this product which include multiple pinholes and corners without stain and v-joints with areas that appear to have no stain. The sales person came to our house to see for himself and agreed that there were issues. He took some boards to show Mercier. He actually said that, though it was too late for us, this would help Mercier prevent it from happening in the future. So we are expected to live with a substandard product and feel good that we are helping to prevent this from happening again? These were not cheap floors and we saved for a long time in order to complete this project but we are supposed to settle for an inferior product? Mercier says there are no issues with the stain and Value Wood floors is also not taking responsibility for selling an inferior product. Value offered coloured markers to fill in the gaps but then stated that it wasn't a good idea as we would not be able to match the stain colour so it would look odd. So here we are with what appear to be seconds at a full price.

I had the pleasure of working with Esteban and his team March, 2019. As the title states, they installed a new circuit breaker panel, new interior wiring and outlets and new exterior wiring and light fixtures. Esteban took care to protect my floors by applying a covering and they cleaned up thoroughly at the end of each work day. The team completed the project in a timely fashion and Esteban was very responsive with assorted questions that my husband had. Anything to do with electricity makes me nervous so I'm very grateful to have found such a knowledgeable and professional company.

My husband and I contacted several window and door companies after our front door was vandalized. Ambia was very responsive to our needs, taking into account that our front door was not secure so there was a sense of urgency to this project. Their representative, Michael, came out to see us right away. Michael has a great sense of design and made suggestions re colour and style that we found invaluable. We had many questions and couldn't seem to make decisions - no problem at all for Michael. He was always gracious and answered our emails within a couple of hours at most. We also dealt with Tony - also very kind and prompt at answering questions. The installers were on time and did a great job of both the installation and clean up. Our side lights had to be custom made so the whole project took just a bit longer than originally estimated but the final product is definitely worth the wait. The doors look great! Ambia really came through for us during a stressful time and we would not hesitate to recommend them! I've provided a picture of the exterior which is a gorgeous greyish colour, the interior of the door is white but due to lighting and my poor photography skills, it just wont come out right.

I'm a little late writing this review (roof was done last year) but, better late than never! We used Professional Roofers to replace our old roof and couldn't be happier! They started the job at the time promised and they thoroughly cleaned up after themselves which was important to us as we have small dogs and we didn't want them ingesting something! Another thing I liked is that our sales person really took the time to explain the products they carried and make recommendations specific to our situation. We are not designers and couldn't make up our minds as to the colour so, again, our sales person steered us in the right direction based on the colour of the brick and siding. Also, as an RN, something very important to me is that a company be properly insured to protect their workers in case of accident - you can use a "fly-by-night" cheap company but you get what you pay for and why risk it? Thanks Professional Roofers!

Lenni is a very personable guy and his company absolutely does good work at fair prices - really, I can't say enough about that and it is the number one reason we have tried to stick with him. Having said that, they have been unreliable in the past, particularly not showing up on the scheduled day or not showing up at all with no call or other communication.They did not show up for our scheduled 2014 opening this year and we were unable to contact them (Lenni's voice mail is always too full.) I do appreciate that they were very busy but please call to let the customer know what's going on. They did not invoice for the 2013 closing and my husband left many voice mails for Lenni trying to find out what happened but got no response. It was to the point that we thought maybe they had gone out of business. We finally received an invoice for last year's work and thought we would take a chance with them again but, as stated, no one showed up to open the pool or even tried to contact us to say that they were running behind. We opened the pool ourselves and purchased a new heater and had it installed by some one else. We discovered a leak in the liner and, because we eventually received communication from Lenni apologizing for what had happened, we took a chance on him again, the leak was fixed satisfactorily. Out of loyalty we thought let's book our closing with them. To our surprise, we received an invoice by e-mail immediately upon booking and I just received a call from Sarah requesting credit card info before the work is actually done. Given the history of no show, late show and no communication I was very wary of paying up front (despite reassurances from Sarah that she would not charge before the workers were on my property.) I told her that it's not customary to pay for a service before receiving said service (do you pay for your restaurant meal before eating it or a haircut before the cut?) She stated that the company had many people who defaulted on payment. I can't help but wonder if those people are mad that Premier Pool Group didn't show up on time and then couldn't be contacted. I stated to Sarah that, given Premier's track record, perhaps she should be calling after the work is done and ensuring that 1) they actually came and 2) the work was satisfactory and THEN she should ask for credit card info. In the end, Sarah said that this is how they are doing business now and if I didn't like it, I was free to go elsewhere. She didn't seem to care that I would be posting this experience on Homestars either. So, really long story short, it's great that they have someone with whom the customer can communicate but it's not appropriate that they are charging up front before the service is provided given their track record. What assurances do I have that they will even show up?!! LENNI, YOU MUST BE CONFUSING US WITH ANOTHER CLIENT!!! THE FACT IS THAT YOUR INVOICES WERE PAID ON TIME USUALLY WITHIN A WEEK OF ARRIVAL. WE TRIED TO CONTACT YOU REPEATEDLY TO ASK WHY WE HADN'T HEARD FROM YOU OR RECEIVED YOUR INVOICE FOR THE 2013 POOL CLOSING - REMEMBER, YOUR COMPANY DID NOT COMPLETE THE 2013 OPENING (WE HAVE THOSE EMAILS TOO,) WE HAD TO HIRE SOMEONE ELSE TO DO THAT. THE FACT IS THAT YOUR COMPANY IS DISORGANIZED AND UNABLE TO EITHER PROVIDE MUNDANE POOL SERVICE OR AN INVOICE IN A TIMELY FASHION (THOUGH, PERHAPS, THAT'S WHY YOU'VE HIRED SARAH? MAYBE IN THE FUTURE THIS WONT BE SO MUCH OF A PROBLEM?) I THINK OUR REVIEW OF YOUR COMPANY IS VERY FAIR - YES YOUR WORK IS GOOD, FAIRLY PRICED AND YOU'RE A GREAT GUY BUT YOUR RELIABILITY AND COMMUNICATION IS NOT. IN ORDER FOR THIS REVIEW TO BE PUBLISHED, WE PROVIDED HOMESTARS WITH A COPY OF AN EMAIL THREAD INITIATED BY YOU THAT CLEARLY SHOWS WE TRIED TO CONTACT YOU WITH NO SUCCESS. IN THAT EMAIL WE STATE THAT WE WERE RELIEVED TO HEAR FROM YOU BECAUSE WE WERE WORRIED THAT SOMETHING HAD HAPPENED. YOU STATE, AND I QUOTE, "Hello We're all good, don't know what happened there but thank you for the update, I did end up switching providers twice but kept the same number, may have deleted them when switching over and the "Porting Your Number" took forever with a few issues.When would you like to be scheduled in, I am sure your ready for some warm water and clear sunny day ahead." THERE IS NO MENTION OF ANY UNPAID BALANCE. THE FACT IS THAT WE HAVE PAID ALL OF THE INVOICES YOU'VE SENT IN A TIMELY FASHION BUT YOU WERE BUSY AND FOCUSED ON OPENING A STORE TO "BETTER SERVICE YOUR CUSTOMERS" AND FORGOT TO DO JUST THAT. GO AHEAD PAINT US AS DELINQUENT, BUT THE THE FACT IS THAT YOU NEITHER COMPLETED THE 2013 POOL OPENING NOR SHOWED UP ON THE SCHEDULED DAY THIS YEAR AND DID NOT PROVIDE ANY COMMUNICATION LETTING US KNOW THAT YOU WEREN'T COMING, EVEN WHEN WE MADE MULTIPLE ATTEMPTS TO CONTACT YOU. TWO OF OUR KIDS WERE HOME ON THE 9TH - THEY'RE BOTH ADULTS OVER AGE 19 AND ABLE TO PAY THEN AND THERE FOR THE SERVICE. YOU ONLY CONTACTED US AFTER WE POSTED A NEGATIVE REVIEW HERE. BTW, THIS CONTRADICTS YOUR EXPLANATION ON OUR OTHER REVIEW OF YOUR SERVICES AND IN THE EMAIL YOU SENT US AFTER WE POSTED THAT REVIEW (REMEMBER ALL OF THOSE UN-CLEARED FALLEN TREE BRANCHES THAT YOUR CREW WAS FORCED TO REMOVE BEFORE OPENING ALL OF THOSE OTHER POOLS?) YOU WERE THE ONE THAT MADE CONTACT WITH US EACH YEAR, NOT THE OTHER WAY AROUND AND, FOR THE RECORD, WE'VE NEVER PAID FOR ANY SERVICE PROVIDED BY ANY COMPANY BY POST DATED CHEQUE - ALWAYS CREDIT CARD, CASH OR A CURRENTLY DATED CHEQUE AND WE HAVE WORKED WITH OTHER HOMESTARS RATED BUSINESSES WITH NO ISSUES ON EITHER SIDE. MY HUSBAND WORKS IN ADVERTISING AND OFTEN QUOTES THIS STATISTIC "FOR EVERY ONE PERSON THAT COMPLAINS THERE ARE TWENTY SIX OTHERS THAT WANT TO BUT DON'T." A SMART BUSINESS TAKES A NEGATIVE REVIEW AND USES IT TO IMPROVE THEIR SERVICE NOT ATTACK THE CUSTOMER. THERE IS ANOTHER NEGATIVE HOMESTARS REVIEW OF PREMIER POOL GROUP AND YOU USED THE SAME TACTICS IN RESPONSE TO THAT ONE - ATTACK THE CUSTOMER RATHER THAN ADMIT THAT YOU DROPPED THE BALL. INITIALLY I TENDED TO THINK THAT THAT REVIEW WAS NOT TRUE BUT AFTER SEEING YOUR RESPONSE TO OURS, I HAVE NO DOUBT THAT THAT CUSTOMER IS TELLING THE TRUTH. LENNI, BILL AND I TRULY WISH YOU GREAT SUCCESS WITH YOUR NEW BUSINESS VENTURE AND HOPE THAT YOU AND YOUR FAMILY ARE GRACED WITH HEALTH, HAPPINESS AND GOOD FORTUNE. PLEASE USE THIS REVIEW AS IT WAS MEANT TO BE - A WAY TO EXAMINE HOW YOU DO BUSINESS AND IMPROVE AND GROW. AS A NOD TO YOUR MORE THAN SATISFACTORY PAST SERVICES, I'VE INCREASED THE STAR RATING TO FIVE AND I HONESTLY THINK THAT THE SERVICE YOU PROVIDE FOR LARGE AND COMPLEX JOBS IS SECOND TO NONE AND YOU AND YOUR CREW ARE REALLY ABLE TO OFFER INNOVATIVE SOLUTIONS TO PROBLEMS, NO ONE SHOULD HESITATE TO USE PREMIER POOL GROUP FOR THESE TYPES OF JOBS! BUT I WOULD NOT BE ABLE TO RECOMMEND THIS COMPANY FOR MUNDANE POOL JOBS SUCH AS OPENINGS AND CLOSINGS AS THAT IS WHERE THEY FALL DOWN. AGAIN, I'M NOT WILLING TO PAY IN ADVANCE WHEN I CAN'T BE SURE THAT THE COMPANY WILL SHOW UP.

Lenni has done some exceptional work for us in the past which included re-building part of our deck and supplying and installing a new pool liner. We don't know what happened, but last year when Premier Pool opened our pool, it became obvious that we needed a new heater. We left many voice messages and e-mails for Lenni and did not hear back. We ended having another company supply and install the heater and finish opening the pool. We used his company to close the pool and all was well. This year, we set up an appointment to open the pool on May 9, his crew was to show up between 10:00 and 12:00. They did not show or notify us that they would not be coming. I e-mailed him last night and have not received a reply. Won't be using him again. Not sure what's happened, but his level of service for mundane pool jobs is non-existent. He's a great guy and has done good work for us in the past but I need a reliable company. ETA - Finally heard back from Lenni today, May 12. Apparently they had many openings that were complicated by fallen tree branches that had not been cleared by the home owner. He was very apologetic. I would have preferred a call to let us know that they would not be out and needed to re-schedule. In any event, we will be giving him another chance so stay tuned! I would like to clarify a couple of things. We did not send a "Thank You" card for the repair of the liner leak. The leak was likely made by raccoons trying to drink water and piercing the liner with their nails not by our opening of the pool. Premier Pool Group now wants to get paid up-front prior to doing the work (I would hope this is only for routine work - openings and closings) I was given assurances that they would not charge our credit card until their staff was on our property but given their unreliable track record we are not comfortable doing that. We will be using another company to install a new pump and do routine openings and closings. Lenni and his staff do great work at very fair prices but there are other companies that do that AND are reliable, communicate with clients AND bill after their work is done and found satisfactory.

We called Public Plumbing to unclog our toilet in the process they scoped (not sure if this is the right term but I'm a nurse and that's what I call it :)) our pipes and found a broken clay pipe directly outside of the home. They came back to fix it and both my husband and I were impressed with the work! They were as careful as possible with the plants and they all survived and are currently thriving (naturally,they can't guarantee that the plants will survive.) You would never know that any part of our garden had been disturbed! They also installed a clean out. Mike was super to work with and his team arrived on time and completed the work on schedule. We have already recommended this company to my husband's co-worker! The approximate cost includes the cost of fixing the toilet as well as the repair of the clay pipe.

When our liner developed a leak, my husband and I turned to Homestars to find a contractor who could replace it. I admit that we were a little hesitant since we had read a few postings doubting the 10 star rating of so many contractors on this site. However, Lenni knows the special formula - provide excellent advice and service at a fair price in a timely manner. That's Premier Pool Group's secret to their excellent star ratings. We trust and value Lenni's advice and would not hesitate to recommend this company for any project, no matter how large or small.