The trades are excellent but unfortunately owner retired before we started the project and new management is very immature, inexperienced, and completely lacks imagination. Our loft was an existing living space we wanted updated but once the room was completely demolished, Marcon said the project was impossible and we should board it up. We did our own research and handed them plans how to do their work, and were fought every step of the way. Much arguing, stress, and lots and lots of extra unplanned expenses. Do yourself a favor and look elsewhere. If you intend on using Marcon, demand specific plans and specific pricing. Look elsewhere. PS - Its unfortunate Marcon follows 'if you can't convince them, then confuse them' with their response... - there were no budgetary constraints whatsoever, simply a request to justify the overruns - the space was already being used so there were no construction concerns, just a lack of ingenuity and a default response of demolition and reconstruction We only have ourselves to blame for not doing our homework.
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- Company Response
We appreciate all feedback, both positive and negative, however it's important that adequate context is provided, and that misleading or misinformed information is corrected.
The owner has not retired and the management has not changed. Our management has 30 years of experience.
The home in question is a century old, during demo stage we discovered the existing structure was in extremely poor condition. We presented the owner with 3 options: continue as planned despite the glaring structural concerns, abandon the project, or do it right and reconstruct the loft. Reconstruction was not in the owner's budget so after much discussion we decided to proceed as originally planned.
While the project was already underway the homeowner presented us with many ideas that were beyond the scope of our contract. Some of these would incur significant extra costs and were challenging from a technical aspect. Throughout the project we warned the owner of this but still faced complaints of unplanned expenses.
We are sorry that this owner had a negative experience and will strive to better ourselves based on this feedback, but we feel we delivered a quality product and had open dialogue throughout the process.