Reviews

10/10

I contacted New Look Windows and Doors and a few other companies for quote. Alex promptly came to our place and was very kind and professional clarifying all our questions about the door style, material, lock, etc. The door installation happened according to the plan and his team was very professional during the installation. New door looks amazing. I highly recommend Alex and his team.

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Company Response

Hi Chris,
We couldn't be happier to know that our sales representative in collaboration with the installation crew, did an outstanding job for you.
Enjoy your new door!Thank you for choosing New Look Windows and Doors.

0/10

I just wanted to warn people about blinders that are supposed to darken the room and how Cadillac Shutters deals with its customers. I ordered blinders from Cadillac Shutters and on the day I discussed the options with Ernie who took the measurement of the windows. During the conversation I inquired about how much light would be blocked by the blinders. Ernie said there would be some light coming from the sides (which is expected) but there would be no light coming through the blinds themselves and the blinders would darken the room. After installation and to my surprise it did not darken the room as expected. There is so much light coming through the blinds that on a sunny day it is like there is no blinders at all. After phone calls with Ernie and the owner of Cadillac Shutters (Steve) I was told that this is how the blinders work. I mentioned that I was misguided and if I knew that, I would have not chosen that blinders. Steve keeps saying Cadillac cannot do anything about but charging me an extra of $400 dollars to replace the blinders on top of $1,250 dollars that I already paid. That is unacceptable to me and shows complete disrespect to customers. They transferring the onus of misguidance and poor customer support/lack of proper employee training to me. After this episode and how they dealt with the situation I can't recommend them to anyone. I added a pic to show how much light comes through the blinders. *** UPDATE *** I was contacted by Cadillac Custom Shutters on Saturday (April 14) and was informed that they will replace existing blinders at no expense to me. They asked me to add a note here so they come to my place and we can go through the details (style, colour, etc.) of the new option. I will update this review again once this has been confirmed and new installation is complete.

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