11/10/2022 Certified Plumbing Technician Mark was very prompt to answer my call and came right away to my home to inspect and check out my washroom shower spout with the water pressure not flowing to the shower head. I had provided my own brand new Moen shower faucet set that was installed by him back in July 2022. He took his time patiently to explain to me that there was no defect with my faucet or has anything to do with the installation causing the imbalance inconsistent with the water flow not flowing up to my shower head. There was no problem; he provided useful tips as to what to do to relieve the pressure from the show spout so water can flow properly up to the shower head. Also he provided an alternative option I can consider and didn't charge me for the service follow up call to come to my home to check it out. He was very dedicated, focused, and spent well over 3+ hrrs with a difficult job working in tight space to install my brand new Moen shower faucet set in my condo unit bathroom that I had provided. Overall I am very satisfied with the service and his professional quality work. Thanks very much. Sincerely, MLiu

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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Mark's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.