RBM in Toronto

I cant find enough superlatives to describe Invision. I was thrilled with both the process and the results when Roy and his crew installed engineered maple throughout my 2-bedroom condo in 2020, and they've just topped themselves by rescuing me from a flooding disaster with such skill and attention to detail that nobody can find the repair. The original installation was a major adventure for me. I was picky beforehand about product appearance and noise control and tight scheduling. We agreed to try a new and advanced underlayment and that introduced a major wrinkle into the installation process that the manufacturer hadn't explained, but the issue was taken in stride, dealt with, and didn't affect the spectacular project outcome at all. My 2020 Homestars review was Ten Stars for Product, Installation, Service, and Integrity, with a rating of 10/10. What a contrast. Before I found my heroes at Invision I had been taken for a ride by a fast-talking flooring contractor who installed a condo full of flooring that had to be completely removed and replaced. I wrote a Homestars review titled Very Bad Experience, rating the experience as 0/10, and describing the experience as A $14,000 lesson on checking reputations first. In mid-June 2022 a pipe in a plumbing shaft in my high-rise condo building spung a leak and water managed to get under and discolour a section of my maple floor. The condo managements restoration contractor had no idea of how to deal with my problem, and I kept being asked if I could just live with the discolourization. I called Roy, explained the situation, and asked if Invision did repairs. The answer was that Invision isnt in the repair business but that they stand behind the work they have done for their own clients and would be happy to try to help me. Hiding this repair was going to be a challenge. The fix involved replacing an irregularly shaped section of tongue-and-groove engineered hardwood and its underpad. Because we first had to get things dry the process required multiple visits. As in 2018, Roy was there every time to help and check. His crew worked a precision miracle, and I now have a like-new floor and a Find the patch game for visitors. I tell them about the flood, and the repair, and challenge them to find the replaced area. Nobody has, and nobody ever will. This is an 11 out of 10 job. I have never dealt with such a professional contractor. No wonder Invision averages 9.9/10 across 320 reviews.

I visited The Hardwood Flooring Store listed on a manufacturer's website, looking for information for the future. I was surprised to discover that hardwood could be installed without me totally vacating my condo, and quickly selected an engineered hardwood sample and made a deposit. I was given a special price for an in-stock lot. The installation seemed to go OK, but the floors creaked with every step. I asked about this before the installers finished, but they brushed aside my concern saying more humidity would solve the problem. But more humidity didn't. The Hardwood Flooring Store's only suggestion then was to put talcum powder on the joints. When that didn't work they told me that the flooring I purchased was a "clearance item" with no guarantee. I had no contract. Their supplier didn't reply to a request for suggestions. Six months later I found a reputable company and had it all torn out and replaced. A $14,000 lesson on checking reputations first.

I found Invision here on HomeStars after a very bad experience with another company. What a difference. When I visited Invision they were careful not to jump to conclusions about what would be best. Roy made a careful on-site inspection and devised an engineered hardwood replacement plan that addressed my concerns directly. There was a formal contract with guarantees. Roy made a point of on-site supervision throughout. I ended up with beautiful natural maple hardwood floors, totally free of the noise problems that plagued the earlier installation. All wonderful 10-stars stuff. HOWEVER what really set Invision apart was the responsible handling of an accident during installation. During the removal of the existing flooring a large floor-to-ceiling mirror panel was cracked. Invision immediately offered that it would be fixed. No hesitation, even though it would obviously be costly. And it was fixed, perfectly, with Roy along again to ensure that all went well. "It was just the right thing to do." I wish I had found these guys first.