It was challenging initially to book in an appointment with them as it is a busy period. However, it is a good sign that the company is being used by many households.
I got the appointment after 1 week. Marie was were customer friendly and it is always nice speaking with her. Chuck came to my house and did the inspection first, he came with my roof color shingles in advance. I was missing 3 shingles. He did the job very quickly. During the inspection he also recommended to replace the bathroom roof vents as they were not the right ones for the bathroom and could cause mold and mildew in attic. I went with his recommendation and got the vent fixed very next day. He came on time and seems to be good at his job. He mentioned that he has been doing this for last 33 years.
I am very happy with their service and the whole customer experience, and I hope the shingles fix and vent installation will last long.