Reviews

0/10

I discovered that Reliance put an undisclosed lien on my house after I sold it this spring following renting a hot water on demand system from Reliance. This complicated and almost jeopardized my real estate deal. I then had to stay on top of them to generate a NOSI Discharge report. When they finally produced, I noted that it stated, "pending discharge", with only 4 days in the system even though I had paid out the amount owing in full over a month earlier. The fact that Reliance even felt a need to secure their chronically dysfunctional hot water tank that needed servicing every other month, at a worth just $11,300 against my house raises question marks. Furthermore, the fact that it was secured using an unknown numbered corporation is greasy and questionable for a company like Reliance. I was also unhappy when I asked for the total bill owing back in early April to clear the amount and their customer service representative forced me to wait a month to get the auto-generated total before allowing me to pay it. I was exceptionally dissatisfied that this has impacted on my real estate deal, complicated the relationship with my buyer, and resulted in a holdback of funds owed to me solely due to Reliance's inaction/incompetence. During the 3 years that I had an account with Reliance, I would on average wait an hour to talk to customer service, would usually then get forwarded to another division of Reliance where I would be put on hold for another hour, sometimes the line would drop on their end, and I would have to repeat the entire process again. Often, even after getting through to a customer service representative, they would not be able to answer my questions, or would contradict what other Reliance representatives had told me. For me to take the time to time to write this essay should speak loudly to how I feel about this company. Easily the worst one in the industry, avoid at all costs!

Approximate cost of services:
$11,300.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at ncousley@reliancecomfort.com and I will be happy to follow up on your experience. - Nicole

10/10

Dan and Eric showed up on time, did a professional job on time and on budget. I would use them again and would recommend them to anyone who wants a fair price and quality work.

Approximate cost of services:
$1,100.00
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Company Response

Thank you so much for sharing your Proline Experience. We take great pride in the level of service we are able to offer. We are so glad we have met those expectations. Thank you again for your feedback we truly value your opinions.