Reviews

10/10

Repeated issues with past eavestroughng repairs in a corner where lots of water and ice would build up. Rinchin came and fixed it and also cleaned up some leaf guard issues and heating cables. Good suggestions for fixes and very responsive.

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Company Response

Thank you for your review, we appreciate it.
Thank you, Rinchin

10/10

I had 3 companies come in to review my project needs and provide quotes. Aaron impressed me immediately as he walked and talked us both through what he would do to fix the "apparent" issues. His pricing was good and accurate for what we thought the issues were. The project became problematic from day 1 with extensive damage revealed once the ceiling in the Dining Room came down and we got into the attic and walls: with extra need to reinforce the roof and interior structure that resulted in extra supports needed down to the basement. I also added to their scope based on the quality of their initial work to ensure that the entire roof was supported; as it is a mix of flat and slope. Aaron and his team were cheerful and handled all the new surprises with grace and humour. I also need to go through the Dining Room (which was ground zero) in order to access the rest of my living space, and so they provided me with a great zippered airlock system to access other parts of the house while keeping the dust and debris to a minimum. They also allotted time at the end of each day to clean up. That clean up was worth its weight in gold for me! The project was a beast and a beautiful job was done. I would hire Aaron again in a heartbeat for future jobs.

1 of 1 people found this review helpful.
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Company Response

It was a pleasure working with you, we had lots of fun on your project.

0/10

After reaching out 2x to try to get restitution for shoddy work that caused massive leak and whole new roof - it appears they have closed the business down. Good for the rest of you but bad for me. Lesson: watch the work being done so you can see they are actually doing what they should be - like ensuring proper substructure. Unbelievable!

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10/10

Had a leak coming into my dining room ceiling. Contacted Mr Roof Repair and they came and checked out the roof and also up in the attic to confirm and then back out to resolve the issue. Great customer service on the phone and the repair team were also great. It was fixed within the hour and about a week later I received a very detailed report about how my entire roof rated against varying criteria. This report is worth the cost of the service all by itself as it provides peace of mind as well as ratings and recommendations for future needs. I was more than happy with the work they did. My only concern was about how quickly they came...it took a few days to schedule; however it was also Thanksgiving weekend. Definitely would use them again!

1 of 1 people found this review helpful.
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Company Response

Hi Andrea... We will always do our best to attend as quickly as possible. Thanks for your understanding and your business. Cheers!