Reviews

10/10

In late summer, my old air conditioner stopped working properly (coils were freezing over, turns out the existing unit was really low on refrigerant). First call was to Button's due to some wonderful customer service from a previous interaction years ago. Brandon came out, had a look, and talked me through a number of options - really appreciated his clarity and patience in walking me through it all. Landed on installing a new unit. Didn't feel pressured at all into this decision. Price was very fair. On installation day, Mike and Garrett came out and did their thing - they worked quickly and quietly. Once finished, they walked me through the new unit and shared some maintenance tip, etc. Job site was cleaned up perfectly - you'd never know that they'd been there. New unit has been working great, and I've had zero concerns or issues. Overall, a terrific experience. Would recommend to all - it's a no-brainer.

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Company Response

Hi Karl,
Brendan is one of our many great service technicians. It is always very important to educate our clients and to weigh the pros and cons between repair and replacement. We never employ high pressure sales and always try to deliver great value for you dollar. We hope you stay cool for many summers ahead and look forward to serving you again when the need arises. Thanks for the review !
The Button’s Team

10/10

Bill and his team did a great job doing exterior waterproofing at our house. All my questions were answered thoroughly and Bill did a great job walking me through all the options both before and during the work. Bill, Mike and his crew were great when on site, and were great to my kids (who had a lot of fun watching from the window!). When the job was done, the crew did a great job cleaning up. As a result of his work and approach, I have full confidence in recommending Bill to anyone; he will be the first and only call we make when it is time for the next project.

1 of 1 people found this review helpful.
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Thank you

10/10

Very, very happy with our decision to go with Dmitri and his team. From the get-go, Dmitri was great and easy to work with. During the initial consultation, Dmitri made some great suggestions (fixing some of the casing before starting the tile work, not putting the backslash on a return wall, etc); we took his advice and were very glad we did. Overall, the consultation was smooth and helpful. On the scheduled day of work Vlad and Vlad showed up and did an excellent job. Very respectful, very friendly, and very good at what they do. We had a marble hexagon kitchen back-splash installed, which is not an easy job. Worth every penny to have experienced professionals do the job. Vlad and Vlad put in a lot of hard work and got the job done within the day. Excellent attention to detail. Vlad also asked me a few questions at times about how I wanted to proceed in certain situations before just going ahead - that is very important to me, and I am glad that he asked. Vlad also was a lifesaver and drove me up to the tile shop to pick up more tile when it was realized more was needed (my fault for not having enough). Dmitri also stopped in to have a look and check on progress. Dmitri came by the next day to put the final coat of sealant on and give a final inspection. He also walked us through maintenance and made it clear that we shouldn't hesitate to call him if we have any questions - in my mind that is excellent customer service. We were very happy with the outcome of the job, and the the kitchen looks amazing now. I would recommend Tiles Stars to anyone, and look forward to having Dmitri, Vlad and Vlad back at my house for future tile work when the time comes.

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Company Response

Thank you Karl
You review is very important to us. Glad you are happy with our service.

Thanks
Dmitri
Tilestars

10/10

In short, very happy with the work done by Royal Crown Aluminum. Excellent price, excellent customer service, and excellent work. Longer version: Needed to have downpouts redone to abide by City of Toronto bylaw. Decided that it would make sense to do all eavestroughing as well. Tom came to the house, on time, to assess the house and needs. Very professional and easy to talk with. He worked with the ideas i had in mind, and provided a solid plan. Ashley at the main office was very helpful in working with me on the quote and setting up an appointment. Excellent customoer service. When the work was done, it was done well. I was unable to be home during the day of the installation (day changed a couple times due to weather), but the guys on site (Edi and Andrew, I believe) proceeded without me being there - no problem at all. In fact, at one point in the day, I got a call from Edi on site suggesting that the original plan needed modification when the got up and close and saw the way the flat roof was constructed. Edi patiently walked me through what amendments to the plan were needed, and only proceeded when he had my "go-ahead" to do so. He even took a photo and texted it to me so that I could see what he was talking about. Also called me towards the end of the day as they were leaving for confirmation on one last part - was very glad that he called to confirm. When I got home, I inspected the work - and I was completely satisfied. The guys had done a great job, and even capped off the downspout that had previously fed directly into water line. Its been a couple weeks since the installation, and I have had zero problem with the rain and snow melt since that time. Would highly recommend this company to others; in fact, I have already done so.

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Company Response

Hi Karl;
Thank you for your kind words regarding the staff here at Royal Crown. Our aim is to provide the best customer service and do the best possible job we can, so that all our customers can be as satisfied as you! I will be sure to pass your kind words to all the staff mentioned. We are glad that you are satisfied with the work, and the service, and happy to hear you will be recommending us to the people you know. Please keep us in mind for future jobs.
Thank you again
Royal Crown Aluminum

10/10

Had Megacity come in and do a furnace inspection and servicing. Dave (I think that was his name) arrived on time and was very polite and professional throughout the entire inspection. He gave me great information while performing the inspection and talked me through some options and a quote for a new furnace for when the time would come. At no time did I feel like he was pushing anything on me. He also talked me through the options regarding a tankless water heater. Again, i didn't feel any pressure, and I appreciated his honesty and willingness to answer my questions and provide me with questions about both the furnace and the water heater. I would recommend Megacity Heating for anyone needing a furnace inspection/servicing, and they will be the first (and likely only) place i call when its time to replace the furnance and/or install a tankless water heater.

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Company Response

We wish to thank you very much for your kind review. Please do not hesitate to call us in the future for any of your hvac needs.
Dave

10/10

We recently had Custom Closet Organizers (aka The Shelving Outlet) install two closet systems in our master bedroom as well as a shelving system in our office room. It was a great experience all around. Elliot came over to the house one evening and worked with us to design functional closets for our small and very oddly and irregularly shaped and small closets in the master bedroom and office. We have an old house (built in 1922) and the closet spaces seem to be more of an afterthought than anything else. Previously there was a lot of wasted space in the closets. But not any more. With Elliot's design (which took into account all our needs, and developed together with our input), the closets completely maximize the space available. My wife now has nearly triple the hanging space than she did previously. Elliot had lots of great ideas and walked us through why they made sense, while graciously explaining why some of our ideas didn't!! After our initial meeting, we continued to work out some of the final details over email, which enabled us to be 100% happy with the final design. In the end, we couldn't be happier with the design. The install was also excellent. Shawn did a great job install all three closet systems, and was in and out of the house in just a few hours. Despite our old house not having a single wall that is straight and true, the closet systems were very well fitted into their spaces. At a follow up appointment to address a couple of very minor issues, further steps were taken to work around some of the issues resulting from having an older house. The end result is fantastic. Finally, it was also a pleasure dealing with Carol from the office. She was very helpful, polite, professional and thoughtful (e.g. calling to give us a status update of Shawn's arrival, etc.). Overall, we are very satisfied by the work done by this company. I would not hesitiate to recommend them.

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Company Response

Thank you so much for the rewarding accolade, Karl. It is much appreciated. I hope you and Lisa enjoy your closets for many years to come. Best regards, Kaylie.

10/10

Couldn't be happier with the service provided by Richard at Magic Touch. Very friendly and knowledgable. Richard very patiently answered all my questions and presented me a number of thoroughly explained options at a number of points. The chimney was well cleaned and great care was taken to ensure that the house did not get dirty at all. I even got a lesson in using the proper wood for the wood--burning fireplace - very handy information! A follow-up visit was scheduled for the next day to install a chimney cap (the inspection showed the existing one was essentially junk) and Richard started this work while I was still at the office (Donna from the Magic Touch office called to let me know this was happening) and he was ready to do the remaining inside work when I got home - couldn't have been any smoother for me!! Overall, I felt that Richard went above and beyond expectations on this job. He even took the time to make some other very minor fixes on the eavestrough and siding that he noticed while up on the roof. I'd recommend Magic Touch to anyone, with no hesitation.

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Company Response

Thank you for taking the time to write your review Karl. We are very proud of Richard, Donna and all the team at Magic Touch.

Kindest regards,
Marc