howard in Markham

We have an older home which was built in the late 50's and on the main floor had some original windows plus a number that were upgraded to double pane windows many years ago and wanted to replace them all. In the process of researching our options we looked at a number of contractors including smaller independent businesses, box stores, and national installers and wanted to upgrade to triple pane windows to improve comfort, reduce energy loss and improve our home's appearance. Assessing contractors and quotes is a challenging process - not something you want to do often. Learning who owns the quality of work and who is responsible is not something most contractors want to make clear - from my years of experience, I find it best to deal directly with one person who is knowledgeable, conscientious, and directly responsible for the project. We selected Comfort Windows because they are a smaller business directly responsible for the project and seemed to care about their work and customer satisfaction. We signed up with Julian and shortly afterwards a second crew arrived to complete the measurements and assess the project. Our assessment of the installation team was good, they were friendly and took the time to size up the project and learn about the challenges ahead. About a month later work began - interestingly, most other contractors said it would take 8 to 12 weeks before work begins claiming factory leadtimes even though it felt like there were probably other reasons. Being an older home that was strongly built, installation took longer than we hoped but the installers powered through the work trying to minimize disruption from a fairly disruptive process of tearing out the old window frames and preparing the rough opening for new ones. Julian dropped by during installation to assess progress and made great suggestions to minimize disruption and the installation team stayed friendly and thoughtful during the process. Exterior finishing was great because the windows fit tightly with minimal caulking gaps between the brickmold and the brick openings and the interior trim was all preprimed solid wood with better than average aesthetic details making for a great base for final paint. Looking back at the project, Julian said his quote would come in somewhere in the middle and it did and he stuck by it. During the installation, the installers never complained about the project or the challenges they encountered (which always happen - wow!) and when we felt like it was taking longer to install we asked them if that was going to cause a problem, they said no - they said Julian is first concerned about customer satisfaction and their reputation. Yes, I would recommend Comfort Windows.