Aire One Heating & Cooling Kw

Rating: 4.8 out of 5

Aire One Heating & Cooling Kw reviews (1295)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2020

    Installation of Carrier Air Conditioner and Furnace

    Dave and Flo arrived on time. They wore face coverings as required. They introduced themselves and were very careful to remove shoes and lay down floor coverings. They worked well as a team and answered any questions I had, making sure I understood. When work was complete, they showed me the new equipment and instructed me on how to set them up and adjust seasonally. I am very pleased with their work. Thank you.

    Answer from pro:

    Thank you, Debbie! It's wonderful to hear that you had an excellent overall experience with Aire One during you recent appointment. With over 30 years of experience in the HVAC industry, we strive to provide transparent, clean and professional service and it sounds like we hit the mark with you. Thank you for choosing Aire One Heating and Cooling, we value your business.

    Reply created 17 Jul 2020
  • Review from Erin Legary
    Rating: 5 out of 5
    Review left on 14 Jul 2020

    Service for Air condition

    Our air condition broke, so we called aire one to come out and fix it. They were able to come in two days. The worker Sean wore his mask while looking at it, and stayed two feet away. He was pleasant, and able to come up with a solution quickly. They called the next day to book an appointment with the part.

    Answer from pro:

    Thank you, Erin! It's great to hear that everything went went during your recent appointment with our technician, Sean. While safety has always been a priority at Aire One, during these uncertain COVID-19 times, it is more important to us than ever. We look forward to hearing from you in the future! Thank you for selecting Aire One Heating and Cooling, we appreciate your support.

    Reply created 17 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2020

    Air conditioner repair

    My air conditioner stoped working. Called aire one. They sent Robert , who was very friendly. Taking time to explain what was wrong. He Fixed my air conditioner by replacing a capacitor. Unit is now working great.

    Answer from pro:

    Thank you, Mike! It's great to hear that our technician was able to easily diagnose and correct the issue with your air conditioner. We look forward to hearing from you in the future! Thank you for choosing Aire One Heating and Cooling, we value your business.

    Reply created 14 Jul 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 7 Jul 2020

    New AC and Furnace

    Jason and Austin were both professional and personable. They came in used drop clothes, cleaned up, and were efficient. I was able to get everything installed within 48 hours of my initial appointment. I would highly recommend them and Aire One if you are looking for a new AC unit or furnace.

    Answer from pro:

    Thank you for your review and recommendation! At Aire One, we strive to provide efficient, clean and professional service and it sounds like we achieved that goal with you. Thank you for selecting Aire One Heating and Cooling, we value your business.

    Reply created 14 Jul 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 7 Jul 2020

    Air conditioning

    Wonderful service from Dave and Darren. Even relocated our Ac when asked. I would highly recommend this pair to do work. They even swept my floors at the end of the job.

    Answer from pro:

    Thank you for your review and recommendation! We are thrilled to hear that you are so happy with the service you received from Darren and Dave. Thank you for choosing Aire One Heating and Cooling, we value your support.

    Reply created 14 Jul 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 30 Jun 2020

    Air Conditioner

    My new Carrier air conditioner was installed at my home in Guelph on June 22, 2020 by Dave and Ricardo from Aire One Heating and Cooling KW.  Dave and Ricardo clearly explained the steps of and the approximate time elapse for installation.  They also provided valuable operational and maintenance advice.  After installation, all work areas of my home were left clean and tidy.  The new air conditioning system is keeping the home interior at very comfortable temperatures and rates of humidity.

    Answer from pro:

    Thank you for your review! Here at Aire One, we strive to provide professional, informative and clean service and it sounds like we hit the mark with you. With your new air conditioner, you can now return to the benefits of total home comfort. Thank you for selecting Aire One Heating and Cooling, we appreciate your support.

    Reply created 30 Jun 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 25 Jun 2020

    Service

    Robert took the time to explain why my A.C. unit was expelling water and what to do if it happens again. He went on further the explain The difference between the two most common A.C. issues (clogged tube/frozen coils) and how to detect between them and what to do. Very informative! Thank you!!!

    Answer from pro:

    Thank you for your review! It's great to hear that our technician Robert provided you with informative service. He is a valued member of the Aire One team and we are lucky to have him! We look forward to hearing from you in the future. Thank you for selecting Aire One Heating and Cooling, we appreciate your business.

    Reply created 30 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2020

    AC Repair after hours

    These Guys were amazing!! And particularly the Service Tech Vahid What a Great Guy, so continuous about our pets and doors while working and making sure that we understand what he was doing and the costs, Thank You !!

    Answer from pro:

    Thank you, John! We are thrilled to hear that everything went so well during your recent service call with our technician, Vahid. Thank you for being our customer! Thank you for choosing Aire One Heating and Cooling, we value your support.

    Reply created 30 Jun 2020
  • Review from Jen & Dave Chang
    Rating: 0 out of 5
    Review left on 21 Jun 2020

    Taking advantage of elderly

    My parents are in their 70-80's and live by themselves in a newer Laurelwood neighbourhood in Waterloo. Last November 2019, their furnace blower fan was making a rattling sound. I took a look and it appeared that it was a bad bearing. I have an engineering background and would have normally fixed it myself but a family member was in the hospital that I was helping so asked my parents to call a furnace company to get it repaired. I looked online and thought cost would be around $2000. So my parents got it repaired in December 2019 and didn't say anything to me (knowing that I was busy helping at the hospital). Then in February 2020 while I was visiting, I saw the invoice from Aire One KW for $10,000.50! Looking closer, it appeared that Aire One KW replaced the ENTIRE furnace AND also replaced their water softener and air conditioning unit! When I asked my parents what happened and they said that they thought it was odd as well but they said that Aire One said something about everything working together and that everything needed to be changed... any my parents TRUSTED them. Note that besides the blower fan rattle, everything else was working fine and the house was newer as well. When I called Aire One about this around March, they just said things like "isn't it worth it for the peace of mind that your parents have new items?"... I also asked what was wrong with the water softener and air conditioning unit and they said, it's impossible to test the air conditioning unit in December when temps are cold outside and asked me how I knew that it wasn't broken... They offered to refund the money and remove the new furnace, water softener and air conditioner unit but can't put the old ones back since they were already thrown out (tell me if that offer makes any sense). Since conversation wasn't going anywhere, I asked that they talk to their superior and ask them to get back to me. A few days later they called back and offered a free bag of salt for the water softener. I was very angry but needed to let it go because it was making me a not a nice person to be around. I'm choosing to write this review now just as a warning to others.

    Answer from pro:

    Jen and Dave, Thank you for reaching out to us. We apologize that you feel as though the company has taken advantage of your parents. The units in the home were nearing 25 years and our team members prioritize safety, comfort and the overall well being of our customers. We are sorry that that is not how it came across. As you had accepted our attempts to make amends, with the 2 free tune ups, filter and bag of salt, we had thought the matter had been rectified. Our offer still stands to provide a full refund for the items, should you want to move onto another company for your HVAC needs. We would love the opportunity to rectify this matter with you, as your satisfaction is important to us, so please give us a call at 519-569-8200 and ask for Krista. We look forward to hearing from you.

    Reply created 2 Jul 2020
  • Review from Felix Ogunnoiki
    Rating: 5 out of 5
    Review left on 18 Jun 2020

    AIR CONDITIONER INSTALLATION

    Darren and Dave are amazing guys. Professional with their work. Excellent introduction and presentation. Great explanation on how to operate the air-condition. Winter protection guide (exceptional). I will always recommend them. Thanks Guys. Felix

    Answer from pro:

    Thank you, Felix! We are thrilled that everything went so well during your recent appointment with our team members, Darren and Dave. We appreciate your personal recommendation! Thank you for choosing Aire One Heating and Cooling, we value your business.

    Reply created 24 Jun 2020
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