AtlasCare reviews (2543)

I am very impressed with AtlasCare, and in particular, Nimo Mansouri. He was the technician who repaired our pressure switch in November of 2014. The repair was done in less than 20 minutes and we had heat again! He recommended that we sign up for the AtlasCare Essential Plus Plan to avoid any further costs (I am a tenant with a rather old furnace). Good thing too, because when we arrived home last night from our holiday, we were welcomed with a rather chilly 47 degree temperature. Nimo arrived quickly this morning, addressed the issue which was under warranty from the last call, and now the heat is back on. Nimo has been courteous, friendly, efficient, and honest. I would recommend AtlasCare and Nimo for all HVAC needs!

Our furnace stopped working on New Years eve. I called two other companies and was basically told I would have to wait several days to receive service. Called atlas care and they were at my house 45 mins later. Chris, the service tech identified and fixed the problem within 10 minutes but stayed around for almost an hour doing a complete diagnostic test on the furnace. He even put new batteries in the thermostat and explained how to use the filter reminder function! He was amazing and I'm very impressed with the professionalism of the company. We will definitely be calling them in the future for all of our HVAC needs.

I called Atlas as a 1st time customer. 11:00am New Year's Eve day. Told service man would be here between 12 & 2 PM. He showed up around noon. Professional, quick and darn honest as we had elderly people coming who wouldn't be comfortable in our current 60 F house. It was a minor problem that was fixed within 15 minutes and we could not have been happier with the professionalism of the serviceman. This guy knew his stuff!!!!!

Furnace on the fritz since we moved in. Atlascare diagnosed the problem when no one else could and got the manufacturer to replace it free except for installation. My wife said Nick and James were great, and certainly Al was an amazing diagnostician - thanks guys!

The young men who did the job were professional in every way. They arrived at the scheduled time, were very polite and friendly, and seemed very efficient. I was very pleased with the job they did.

Furnace failure on Boxing Day morning, new furnace installed the next morning. The guys arrived on time and did a really great job. We've always been impressed and thankful for the great service and responsiveness from AtlasCares, and this was no different. Please pass along our thanks to Ryan, the tech who came on Boxing Day, and to Mike and his partner who did the installation this morning, and to Nickeel Lad for his professional sales advice.

Years ago, my family signed up for an AtlasCare service plan - it was one of the best decisions we've made as homeowners! As our furnace appears to be a bit "finicky," the service we've received over the years for regular maintenance has saved us thousands. On Christmas Eve, our furnace stopped working and AtlasCare sent professional and kind people on both Christmas Eve, Boxing Day and after until the problem was fixed. They even lent us portable heaters until the problem was resolved. The service is always impeccable and we will continue to use AtlasCare for years to come. When we need to replace our furnace and/or AC, I know exactly who I can trust - customer care comes first! Thanks for the great service, AtlasCare:)

I'm giving Atlas Care a 10 star rating for work they DIDN'T do! Let me explain. My family and I woke up on Christmas day to a cold house and a boiler that wasn't working. With the extended family coming for dinner, we were in a bit of a panic with memories of the ice storm/blackout from last year. I did a quick check online and came across Atlas Care and gave them a call - they promised 24/7, 365 days a year service and I was about to test that promise. I got in touch with a live operator who was extremely pleasant and professional who took down my info. Within the hour a service tech called me and talked me through a few quick checks on some switches that could have been thrown. Turns out the backflow one needed to be reset. That easy. So comes to my point of not doing any service. Well, in actuality, they did an immense service to me that day. Could have been an easy $200 for a 10 minute house call and I would have been grateful given the situation. But the tech (should have got his name), performed an even bigger service for me. And the next time, when I have I need for a furnace company, it will be a call to Atlas Care. Guaranteed. Many thanks!

The home we recently bought had been causing my wife intolerably bad allergy attacks because years of pet hair had built up in the vents and ducts. Finally she reached a tipping point so I called around, and only AtlasCare understood the urgency of the situation. They made time for us and a truck showed up literally 45 minutes after I called for help. They were fast, efficient, polite, and knowledgable. They showed me pictures of the build up, walked me through the process, and had the entire house cleaned and decontaminated within an hour. Two hours after I picked up the phone, they were finished and we breathed the first fresh air in 6 months. I really can't speak highly enough of these guys, or the overall professionalism of the company. Will be calling them the next time without a second thought.

Our circulating pump on our heating system failed at 3 am. I called AtlasCare at 3:45 am and the technician Eric arrived at 7:15 am. He quickly diagnosed the problem with the circulating pump. The parts (spring assembly) we replaced and I was back to heathy 8 am. I was especially pleased with the prompt response, diagnosis and repair and professionalism of Eric.